Inside Janitorial Sales Job in Allentown, Pennsylvania Us
Inside Janitorial Sales
NATURE OF POSITION: The Inside Sales Janitorial Representative is responsible for working closely with an assigned team of Janitorial Specialists to manage and profitably grow Airgas East business. The candidate will be required to meet or exceed Area objectives for sales growth and profitability growth within the assigned territory. The candidate will need to have the ability to effectively sell Airgas janitorial and sanitation (jan/san) products to his/her customer base.
ESSENTIAL JOB FUNCTIONS:
* Work within Team Sales Concept to maintain and grow the existing customer base, including:
o Maximize account retention through proactive and frequent customer contacts and rapport development
o Become a primary resource to other Airgas associates for jan/san market information, pricing strategies, product information or customer information
o Respond to and solve customer complaints by deploying the necessary company resources
o Establish and maintain clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information
* Collaborate and strategize with Janitorial Specialists in developing and executing plans to improve Airgas market share within the assigned sales territory, including:
o Identify, qualify and pursue prospective customers that are new to the territory or currently buying products through competitors
o Prepare effective sales quotes and proposals to prospective customers that focus on applying Airgas services, products, and other resources to customer businesses
o Coordinate with Airgas purchasing group to secure best pricing and freight terms. Monitor customer orders for opportunities to obtain quantity breaks and preferred shipping from vendors
o Provide product samples, specifications, and literature to customers and prospects as needed
o Provide immediate response to sales opportunities as well as timely follow-up
o Qualify and pursue sales leads from other parts of the Airgas organization, Airgas marketing sources and vendor marketing sources
* Maintain a leadership role in the Customer Service Center through:
o Open and honest communication with all Airgas associates
o Internalize and focus on EPA goals and objectives
o Maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners
o Work closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area
* Develop and maintain positive work habits that are conducive to sales and profitability growth, including:
o Strategizing daily with assigned Janitorial Specialists and completing required field visits with each
o Achieving department goals on phone time, outbound calls, and other key performance indicators
* Maintain focus on safety in the workplace through:
o Complying with company safety procedures and practices
o Assisting customers in their compliance and training with industry safety standards relating to the products and services that Airgas delivers
* Execute other tasks as may be assigned by sales management or executive management
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear. The employee is occasionally required to walk; sit; climb, balance, stoop, kneel, crouch, crawl, and smell.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
* Occasionally lift 25 lbs.,
* Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motion required.
* Ability to perform work during occasional climbing, balancing, kneeling, pushing, pulling, and finger activities.
* Talk to and hear customers/co-workers.
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(The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.)
KNOWLEDGE, SKILLS AND ABILITIES:
* Bachelor's degree preferred, combination of relevant training and work experience considered
* Two years experience selling janitorial and sanitation products preferred
* Strong ability to build and maintain rapport with internal and external customers
* Strong phone selling skills
* Responsiveness
* Ability to prioritize workload
* Strong oral and written communication skills
* Strong time and task management skills
* Goal orientation and self-motivation
* Good computer skills, especially in Microsoft Word, Excel and PowerPoint
* Good analytical skills
* Good negotiation skills
* Ability to lead and function within team environments
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
In lieu of the above, any equivalent combination of training and experience that provided the aforementioned knowledge, abilities and skills may be considered at the discretion of Airgas East, Inc.
EOE M/F/D/V
