Inside Sales Associate Job in Avon 02322, Massachusetts Us
The Specialty Telesales Associate contacts potential and existing customers by telephone to obtain prescription referrals from physicians and nurses.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Initiate outbound calls to targeted and established accounts to influence customers and prospects to direct prescriptions to Ascend SpecialtyRx.
- Present key benefits while focusing the message on customer needs and expectations.
- Consistently move the customer or prospect towards commitment and close sales that exceed customer expectations. Provide exceptional pre- and post-sales support.
- Develop and maintain relationships with physicians and nurses to gain referrals of select specialty medications.
- Manage and maintain a detailed pipeline of perspective business.
- Prepare lists of leads, deliver benefit statements, handle objections and record statistics on each outbound call.
- Maintain a database of customers through documentation of activity.
- Package and distribute any supporting sales materials.
- Demonstrate persistence, overcome obstacles and strive to improve skills and achieve goals.
- Coordinate call activity with Regional Sales Managers as needed.
- Work closely with VP Business Development or Manager of Sales on a daily basis to determine best plan of action for inside sales.
- Comply with rules and regulations regarding direct marketing and Medicare.
- Complete special projects when assigned.
Knowledge, Skills and Abilities:
- Strong oral and written communication skills; a polite, friendly and confident manner, the ability to effectively communicate with customers and other departments.
- Acute attention to detail.
- Strong problem-solving skills.
- Demonstrated ability to prioritize and manage multiple projects and meet deadlines under pressure.
- Highly motivated with a positive attititude.
- Team player with the ability to self-direct.
Education and Experience
- High school diploma or equivalent required.
- Minimum two years sales or telephonic customer service experience.
- Associates or Bachelor's degree in Marketing or a related field is a plus.
- Pharmaceutical industry experience and previous telesales experience a plus.
July 26, 2009
• Tags: Inside Sales Associate Job in Avon 02322, Massachusetts Us • Posted in: General