Inside Sales/ Customer Service Job in Exton, Pennsylvania US
Inside Sales/ Customer Service
Kelly Engineering Resources is currently accepting resumes for a contract Inside Sales/Customer Service Representative for a leading edge technology manufacturing company in Exton, PA. Responsibilities: 1. Understands and adheres to all company and departmental goals, processes and procedures. The goal is to answer customer phone calls or to respond to customer requests within two hours, and build positive relationships with the customer. 2. Has the ability to handle and diffuse difficult situations, is able to use knowledge and interpersonal skills to effectively problem solve for positive outcomes. 3. Performs contract review, processes customer orders using specifications numbers, special pricing or instructions and works to resolve any problems or inaccuracies in 24 to 48 hours. Performs self audit on work to ensure accuracy. 4. Prepares standard book price and special price quotations for customers and distributors using a computer quote tracing system. 5. Processes paperwork for product returns and other customer credits within the same week. 6. Provides customer with product availability and delivery information. 7. Handles all expedites and other special requests from customers. 8. Acts as a customer liaison with Manufacturing, Quality, Planning, Sales, Finance and Product Management regarding customer matters. Builds and maintains positive working relationship with other departments. 9. Share general clerical duties including keeping supplies replenished, filing and support to production planners and outside sales reps. 10. Assists with special projects or special assignments as requested. 11. Acts as a team member of the department, contributing to its success by actively participating in meetings and offering suggestions. Qualifications: 1. Associates degree in Business or relevant discipline preferred. 2. Computer literate with aptitude to learn new systems quickly and effectively. 3. Preferably, at least two 2 years experience in Customer Service at manufacturing facility. 4. Excellent communication skills, both written and verbal. Ability to diffuse difficult situations and creatively solve problems. 5. Experience with MFG PRO order entry system helpful. 6. Bilingual in Spanish and English required.