Inside Sales / Customer Service Representative Job in Franklin 70538, Louisiana US

 

JOB DESCRIPTION

·         The inside sales / customer service representative will work cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction.

JOB RESPONSIBILITIES

·         Accurately process customer transactions such as orders, quotes or returns

·         Provide accurate information regarding availability of in-stock items

·         Obtain accurate information from vendors relating to shipment dates and expected date of delivery

·         Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

·         Generate new and repeat sales by providing product and technical information in a timely manner

·         Determine customer requirements and expectations in order to recommend specific products and solutions

·         Recommend alternate products based on cost, availability or specifications

·         Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

·         Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

·         Fill requests for catalogs, information or samples

·         Manage time effectively, meet personal goals and work effectively with other members of the distribution team

·         Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

·         Develop a strong product knowledge as well as customer knowledge.

·         Follow company policies and procedures

·         Present a professional image at all times to customers and vendors

SKILLS

·         Highly proficient level computer skills including Microsoft Word, PowerPoint, Excel, Outlook, etc.

·         Experience with Quickbooks is preferred, but not required.

·         Able to work in fast-paced, multi-tasking environment.

·         Exceptional verbal and written communication skills.

·         Excellent customer service skills.

·         Prominent organization skills.

·         Excellent time management skills.

·         Highly energetic and self-starter.

·         Decision-making, problem resolution and creative thinking skills.

·         Should be honest, assertive and systematic.

·         Able to meet fixed deadlines and manage under pressure.

·         Positive individual and a hard worker.

·         Able to initiate or demonstrate strong personal sales to function independently and as a part of a team.

·         Able to develop and maintain good relationships with clients.

·         Strong record tracking of work with various levels at every account.

·         Able to understand the client’s business needs and clear their problems.