Inside Sales Manager Job in Nashville 37203, Tennessee Us
Job Description
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. Our growing company is currently seeking an Inside Sales Manager for our Nashville location.
Summary of Primary Job Responsibilities:
Reporting to the VP of Marketing, the Inside Sales Manager is responsible for managing all aspects of the inside sales department including sales, lead generation and product introductions to a discrete subset of Sitel’s existing customer base and other new prospects. Major duties include: providing management communications to the Sales department; training coaching Account Executives; monitoring reporting on sales metrics; and managing the sales administration process.
Target Responsibilities:
· Build a solid inside sales/lead generation/product introduction team that exceeds sales goals.
· Work with Marketing to ensure that the sales pipeline remains full with qualified leads prospects.
· Monitor employee productivity and motivate team to reach daily dial goals.
· Coordinate department activities and projects to meet project timelines.
· Evaluate and improve inside sales and sales administration processes.
· Supervise team in accordance with company policies procedures.
· Provide coaching for existing Account Executives, and training for new reps.
· Work with Human Resources to determine appropriate staffing levels.
· Conduct employee interviews, orientations, and hire/fire staff.
· Manage performance salary reviews, and develop employee develop plans.
· Resolve interpersonal issues within department and escalate if required.
· Schedule and lead department staff meetings, workshops, and functions.
· Report to senior management on sales metrics, opportunities, and threats.
· Suggest improvements that can be made to increase value of collateral.
· Ensure accurate and complete information is captured in customer relationship management (CRM) system. Provide data quality checks weekly.
· Attend industry conferences to network and develop industry expertise.
· Other duties as assigned
Sitel is the leading global outsourcing provider of customer care. Our clients, who represent some of the world's largest and best-known brands, rave about the seamless and innovative solutions we offer. Our associates enjoy the challenging work, a friendly and supportive environment, and the opportunity to grow and advance.
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Sitel is an Equal Opportunity Employer.
