Inside Sales Representative
At SafeNet, we employ the brightest and smartest people in the world. With more than 50 offices worldwide and 1,600 employees, we know the importance of acquiring the very best talent to make our company succeed. No matter what the job is – technical writer, software engineer or a customer service representative – we're always looking for our future leaders. Our number one goal is to staff our company with highly motivated employees that are eager to put their fingerprints throughout SafeNet and help drive us to continued successes. So if you're ready to be part of something special, we're ready and waiting. SafeNet, get inside.
We are currently recruiting for the following position to be located at our corporate headquarters in Belcamp, Maryland.
Summary:
Responsible for selling product support services and for the achievement of the sales quota assigned. Has complete familiarity with the various support plans available for the company’s product lines and is able to articulate the features, benefits and pricing of those plans to prospective customers. Is capable of probing for customer requirements in order to match a support plan to the customer’s needs as well as make recommendations to the customer for the use of SafeNet Professional Services and Training. Ensures that the customer receives a timely and accurate quotation for the appropriate support plan and manages the process through receipt of the purchase order and invoicing. Acts as an advisor to Regional Sales Managers on the proposal of support services. Maintains current knowledge of SafeNet product lines and product configurations. Maintains and reports an accurate forecast of support revenue in his or her territory.
Qualification Requirements:
Education:
Associate Degree in Business or equivalent work experience
Experience:
Sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota.
Experience in managing a sale from lead to invoicing through the use of CRM and/or ERP systems.
Experience in working with complex agreement offerings and in positioning the benefits of those offerings for customers.
Skills:
Excellent oral and written communication skills
Demonstrated negotiation skills
Strong math and computer skills
Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines
Strong attention to detail
Self-starter able to work independently but also as a contributing member of a team
Essential Duties and Responsibilities: include, but are not limited, to, the following:
Actively pursues the sale of support agreements to current and previous SafeNet customers
• Monitors the funnel of expiring agreements, contacts customer 60-90 days in advance of expiration, and provides a proposal to the customer for the continuation of their support
• Monitors proposals outstanding to customers to ensure that sales are closed. Handles customer inquiries by explaining the provisions and benefits of the proposed plans.
• Actively pursues the list of lapsed customers to sell reinstated support.
• Tracks proposals outstanding, orders received, the rate of renewals, and the current forecast for reporting to management
• Makes recommendations to management for support product and process improvements
Actively pursues new business support agreement sales to prospective customers by working with the Inside and Field Sales teams
• Assures that proposals and contracts contain all appropriate terms and conditions for the level of support selected by the customer
• Assists in negotiation of contracts or licensing agreements
SafeNet continually strives to offer employees a strong benefit package with access to some of the best plan options available. As a result, our benefit package covers a broad spectrum of options for our employees. In addition, we also offer competitive salaries and telecommuting opportunities for some positions.
SafeNet is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce while maintaining an alcohol and drug-free workplace. U.S. Citizenship is required for most positions.