Inside Sales Representative (Atlanta) Job in Atlanta 30336, Georgia US
Hose Master, LLC is a service and engineering company that solves industry’s most demanding challenges through engineered metal hose and expansion joint products. We are experts in our industry, products, and applications. We are a family business who believes in the value of our people and power of technological ingenuity. Our corporate offices are located in Cleveland, Ohio.
POSITION TITLE: REPORTS TO:
Inside Sales Rep (Atlanta) Inside Sales Manager
LOCATION:
Fulton Industrial Blvd SW
Atlanta, GA 30336
POSITION SUMMARY
· An inside sales position responsible for daily service and selling of Hose Master Products.
· Deliver company value proposition via phone (inbound and outbound), email, and fax on a daily basis.
· Deliver excellent Customer Satisfaction to Customers of Hose Master. Specifically targeting Customers in Southeast region.
· Work closely with plant to ensure orders are completed in a timely basis – know when exceptions occur and why.
RESPONSIBILITIES
- Provide value in every aspect of the customer experience.
- Provide pricing and product information to customers.
- Point person for external distributors in the Southeast Region.
- Work with Regional Sales Manager to ensure Customer Satisfaction and growth.
- Drive orders for the Atlanta facility – if a product needs to be made at another plant – know why and take action.
- Work with Inside Sales in Cleveland and Atlanta.
- Place, monitor, and ensure timely shipment of customer orders.
- Maintain CRM system for each customer contact and activity.
- Resolve related quote, order, and invoice issues.
- Conducts general order entry from Order Entry software.
- Contacts customers and derives order requirements using the “STAMPED” method.
- Maintain relationships with local vendors.
- Work with production planning to ensure that we have stock in place to meet demand.
- Manage, develop, and nurture strategic customer relationships.
- Report customer and market developments to Field sales partners and management.
- Keep abreast of product, service, and industry developments.
- Organize, maintain customer and company information.
- Complete other duties as assigned.
- Attends all Inside Sales meetings to stay up-to-date on all products and services.