Inside Sales/Customer Service Representative Job in Mansfield 02048, Massachusetts Us
Inside Sales/Customer Service Representative
Founded in 1994, Astrodyne Corporation is a leading manufacturer, designer, and distributor of power products throughout North America as well as Asia and Europe. Our commitment to quality and customer service enables us to provide a wide variety of customers with reliable standard and custom-configured products that satisfy their performance and cost objectives. Astrodyne is headquartered in Mansfield, MA with additional facilities in New Jersey, California, Taiwan and China.
Astrodyne is currently seeking a confident, self-starting individual to fill a position as an Inside Sales/Customer Service Representative.
Primary responsibilities:
- Receive, review and process customer orders via email, fax, phone or U.S. mail.
- Obtain credit references/tax exemption certificates
- Receive, verify and resolve customer concerns.
- Work with RMA Coordinator to process customer returns.
- Work with Purchasing and Shipping departments to expedite or trace missing or delayed shipments.
- Assist Sales Representatives and Regional Sales Managers on customer related issues.
- Maintain accurate files of open orders, closed orders and customer correspondence.
Desired Skills:
- Ability to communicate clearly and professionally with customers and co-workers
- Ability to operate in a team environment where employees constantly provide support to each other
- Ability to develop and maintain strong relationships with new and existing customers
- High level of ownership, accountability and initiative
- High level of accuracy, attention to detail and ability to prioritize multiple tasks
- Strong written and verbal communications required
- Proficiency in Microsoft applications-Strong Excel and Word a must
- Strong problem solving skills
- Knowledge of Access and Outlook helpful
- Prior Customer Service Experience preferred
- A positive and “can do” attitude desired
Compensation:
- Health/Dental benefits, 401 (K) plan
- Compensation based on experience and education/training
Astrodyne Corporation is an EOE employer. Qualified applicants please email resumes to hr@astrodyne.com referencing this position in the subject line. No phone calls please. Thank you.