Installation and License Fulfillment Engineer Job in Salt Lake City 84120, Utah US
EVault, A Seagate Company, is a fast-growing industry leader in network-based data backup and recovery solutions. We’ve been providing data protection and professional-grade storage solutions to small and mid-size businesses since 1997. Our technology platform is stable, secure, and optimized for WAN data transfer, and our recovery capabilities are ultra-reliable. We back it all with a rock-solid data center infrastructure and the industry's highest quality customer service, while encouraging innovation and creativity by providing a casual and friendly work environment.
EVault is led by a team of storage industry veterans with a compelling vision and a proven track record. We also benefit from the backing and expertise of our parent company, Seagate—the largest storage company in the world.
We are seeking an Installation and License Fulfillment Engineer for its Salt Lake City office. This is an exciting time for EVault as the rapid expansion of our operations in Salt Lake City is directly leading to many career growth opportunities.
The Installation and License Fulfillment Engineer will provide a positive customer experience by coordinating product installations and promptly resolving technical issues for customers and partners of our data storage and backup software.
Imagine Yourself:
- Coordinating the installation and seeding of important customer data
- Installing, configuring, and providing customer training on our services and products
- Responding promptly to customer inquiries via email, telephone or website
- Managing multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and providing timely progress updates to customers and account managers when necessary
- Diagnosing, troubleshooting, and resolving software application, transport, and network issues related to service and product offerings
- Configuring various server and workstation Operating Systems (Windows, Linux, Netware, Solaris) and software applications (MS Exchange, MS SQL, Oracle) in test environments
What We're Looking For:
- B.S. degree in a technical discipline is preferred
- At least 2 years experience in a technical support or systems administration role
- At least 2 years experience administering or supporting Microsoft Windows Servers
- Working knowledge with Microsoft Exchange 2007 and above
- Working knowledge with Microsoft SQL 2005 and above
- Working knowledge of backup and disaster recovery software
- Excellent customer interaction skills with the ability to handle and diffuse challenging customers and situations
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision—i.e. strong analytical, prioritization, time management, and follow-up skills
- Ability to respond to customers in writing and over the phone with a high degree of professionalism and accuracy
- Familiarity with iSeries/System i, UNIX, Solaris, Linux and Netware Operating Systems preferred
- Technical certifications preferred
For immediate consideration please provide total compensation history and expectations along with your resume.
EVault, A Seagate Company, is an Equal Opportunity Employer committed to a diverse workforce.