Instant Return Representative Job in Portland, Oregon US
Instant Return Representative
Share with Facebook Friends Upload Resume Email It Save it | Follow Company Start New Search Report It JOB OVERVIEW Company: Hertz Contact:Not Available Location:Portland Loading map ... Base Pay:N/A Employee Type:Full-Time Industry:Transportation Automotive - Motor Vehicles - Parts Manages Others:No Job Type:Customer Service Automotive Req'd Education:Not Specified Req'd Experience:Not Specified Relocation Covered: No Instant Return Representative Are you looking for a place to work that provides an established process in which you can learn with practice? Do you enjoy a group where people actually care about one another and leaders pay attention to your needs? Do you appreciate a nice, calm, and harmonic work atmosphere, while you pay close attention to procedures and quality? If this is you, you can stop looking, we would like to invite you to join our family as an Instant Return Representative. As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review the mileage and the fuel leave, answer questions and provide directions in a courteous and expeditious manner. Will work harmoniously with the team throughout the whole work process. Protects company property through enforcement of company policies Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary. Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience. Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate. Inspects vehicles for damage. Inputs appropriate information into computer tools and systems. Exhibits good team-oriented behavior. Follows other car-return processes as directed. Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems. Educational Background: High School, GED or equivalent preferred. Skills: Ability to read and understand driving directions and maps Ability to engage in verbal interaction with customers Proficiency in English Additional Notes: Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs. Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as required Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: Physical Requirements: Equipment Operation: â? Yes â?? No Sitting â? Yes â?? No Computer Terminal â? Yes â?? No Standing â? Yes â?? No Telephone â? Yes â?? No Walking â?? Yes â? No Portable Computer â? Yes â?? No Bending and twisting â?? Yes â? No Calculator â? Yes â?? No Climbing â?? Yes â? No Copy Machine â? Yes â?? No Driving â?? Yes â? No Fax Machine â? Yes â?? No Pushing and pulling â?? Yes â? No Dictaphone â?? Yes â? No Speaking â?? Yes â? No Other - Please specify â?? Yes â? No Hearing â?? Yes â? No Writing â? Yes â?? No Lifting â? Yes â?? No Typing â?? Yes â? No Filing â? Yes â?? No Seeing â? Yes â?? No Reading Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EOE M/F/D/V Career Whether you're just starting your career or are an experienced manager searching for new challenges and rewards, Hertz offers a variety of exciting career opportunities. If you're a motivated self-starter, if you thrive in a fast-paced and ever-changing environment, we can empower you to advance your career. If you'd like to gain valuable industry insight, our entrepreneurial culture can give you on-the-job knowledge of growing a business from the ground up. If you're searching for a fast-track development program where you can learn all aspects of the business and develop leadership skills, we can help you can create your own future. At Hertz, we welcome talented and competitive people, and reward them with outstanding career development, personal growth and leadership opportunities. Join the winning team at a company whose reputation speaks for itself - join Hertz. At Hertz, we know service excellence is built on our employees. They're our most important asset. Our business has grown thanks to people who like people. It's flourished because of the teamwork of employees who put pleasing the customer first and who take special pride in doing a job exceptionally well. The people who join our Hertz team come aboard for any number of reasons. But no matter how different their backgrounds, or how diverse their new duties with Hertz, all have one thing in common. All face the new challenges of a fast-paced and demanding business. Those who best meet these challenges are the champions of our team. Our Hertz team includes positions with customer contact, administrative and operational responsibilities. It encompasses jobs at airports and other rental locations, as well as regional and headquarters facilities. Our growth and expanding services constantly provide new opportunities in a wide range of career choices within Hertz. Through a combination of on-the-job experience and Hertz training, many employees have discovered new abilities and interests within themselves. And you can enjoy these opportunities in the dynamic environment provided by a company that has been growing and changing over nine decades... a company that offers the stature that comes with being the biggest and the best. As a Hertz employee, you are eligible to participate in the custom benefits program, which includes: Medical Dental Vision Life Insurance Paid Time off Life Insurance Long Term Disability Health Care Dependent Care Reimbursement 401K Income Savings Plan Stock Purchase Plan Employee Discounts Tuition Reimbursement --