Instructional Designer Job in Lexington 02421, Massachusetts US
Instructional Designer
About Vistaprint:
Vistaprint was recently awarded:
- Boston Globe Top 100
- Boston Business Journal Best Places to Work
Vistaprint N.V. (Nasdaq:VPRT) empowers more than 11 million micro businesses and consumers annually with affordable, professional options to make an impression. With a unique business model supported by proprietary technologies, high-volume production facilities, and direct marketing expertise, Vistaprint offers a wide variety of products and services that micro businesses can use to expand their business. A global company, Vistaprint employs over 2,800 people, operates 24 localized websites globally and ships to more than 130 countries around the world. Vistaprint's broad range of products and services are easy to access online, 24 hours a day at www.vistaprint.com.
Vistaprint, the Vistaprint logo and Make an Impression are trademarks of Vistaprint N.V. or its subsidiaries. All other brand and product names appearing on this announcement may be trademarks or registered trademarks of their respective holders.
Instructional Designer
Are you ready to shape the customer service foundation to support our 11+ million customers in 25+ countries?
As a key member of the Design, Sales and Service (DSS) organization you will design and implement training programs for Vistaprint's customer service teams, who support phone, email, chat self-service channels in more than a dozen languages. The training program modules and courseware will be designed to train the customer service teams on Vistaprint products and customer service skills. You must be able to multi-task in a fast paced environment that is results and detail-oriented. You must be a self-starter who devises creative and individualized solutions and executes them quickly.
Your role will involve :
- Designing and implementing training materials incorporating theories of adult learning, interactive training techniques, assessments and practicum exercises that balance the training needs of the intended audience with the resource needs of the contact center service level agreements.
- Measuring learners proficiency within their roles by designing standardized knowledge and skill assessments
- Develop and implement Train the Trainer sessions to support the delivery of the training programs at the contact centers
- Deliver key training programs as needed
- Collaborate with global and local DSS stakeholders to prioritize training needs and requests
- Compile statistics, interpret data and take appropriate action to support the goals of DSS
- Prepare, maintain and update reports and documentation as identified and requested
- Interact with other departments to develop and maintain knowledge of systems, products and procedures
- Participate in cross-functional communications and meetings to support the DSS organization
- Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers
- Take responsibility for maintaining knowledge and resources regarding company initiatives and professional trends within the industry
- Adhere to, support and administer both company and DSS policies and procedures as defined
In return, you will bring :
- Proven experience in instructional design and training development
- Experience with instructional design software tools such as Captivate, Camtasia, Articulate and Quia
- Proficient in Microsoft Office
- Success designing and implementing technical and soft skills training programs
- Ability to learn Vistaprint products and services and customer service requirements quickly
- Strong communication skills both verbal and written
- Strong time management skills and ability to adapt to multiple changing priorities efficiently and effectively
If you have the experience and desire the opportunity to work in a results oriented, rapidly growing, very rewarding environment and make a significant impact, then please apply!
Equal Employment Opportunity Employer:
Vistaprint is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status. Agencies: Vistaprint does not accept unsolicited candidate referrals or resumes from third party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
