Instructional Designer Job in Plantation 33324, Florida Us
Instructional Designer
Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.
Position Purpose: The Training Content Developer / Writer is responsible for the creation of all client customized training documentation for both the Service Performance Optimization deliverables as well as internal training development as needed. In addition the content developer may assist in creating, selecting, delivering and maintaining the training university on-line content and training courses.
Job Responsibilities:
1. Review, submit for approval, and revise written material to meet personal standards and satisfy needs of client, publisher, curriculum designer, or project manager.
2. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
3. Make decisions and solving problems by identifying client/learner needs, analyzing information and evaluating results to choose the best solution or training interventions.
4. Effectively communicate with management, peers, and clients by providing information in written form, e-mail, or in person. Collaborate with other writers or team members on specific projects.
5. Efficiently gather information by observing, receiving, and otherwise obtaining information from all relevant sources. Conduct research to obtain factual information and authentic detail. Interview personnel (SME – Subject Matter Expert) and review prior documentation and other material to become familiar with product technologies and production methods.
6. Attend planning meetings both in person and by phone or email and professionally communicate with persons outside the organization and represent the organization to customers, the public, and other external sources.
7. Provide guidance and expert advice to management or other groups. Confer with client, curriculum developer, or curriculum designer to discuss development changes or revisions.
8. Organize, plan, and prioritizing work by developing specific goals and plans.
9. Organize materials for project, plans arrangement or outline, and writes synopsis. Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Maintain records and files of work and revisions.
10. Produce Materials and arrange for typing, duplication, and distribution of material when needed. Assist in laying out material for publication. Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.
11. Any other duties and responsibilities assigned by management of the company.
Qualifications:
1. A minimum 3-5 years instructional design/instructional technology and delivery experience in an adult learning environment preferably in the call center, customer service or related industry.
2. Undergraduate degree in Education, Instructional Design, English or a related discipline or equivalent professional experience.
3. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4. Communications and Media -- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform via written, oral, and visual media.
5. Excellent oral and written communication skills at all levels of the organization
6. Demonstrated presentation and facilitation skills
7. Proficiency in Microsoft Office applications including PowerPoint and Word and Multimedia authoring tools
8. Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
9. Ability to speak in front of medium to large sized groups of people
10. Schedule Flexibility
11. Team Player
12. Dependability regarding completion of assignments and attendance