Insurance Agents Needed Job in Owings Mills 21228, Maryland US
Excellent temporary to permanent opportunity for a driven candidate!
Office hours 9 a.m.-5:30 p.m. M-F, Open Wednesday until 8 p.m. and Saturdays by appointment. Some mandatory training on Saturdays will also be required.
Job Responsibilities:
1. Delivers "On Your Side" customer service through implementation of the Five Moments of Truth to all customers.
2. Answers questions, provides explanations and makes recommendations to customers regarding appropriate coverage for auto/property policies, limits, deductibles, etc. Assists policyholders with all issues relating to their policy including claims, billing and payments, policy status, complaints, etc.; considers customer needs as well as company guidelines.
3. Requests necessary forms, follow-up and receipt of trailing documents. Follows up for necessary requested documents and payments in order to process customer requests.
4. Informs prospects of products, gathers client information, records, and reports results of calls. Responsible for the sales process from the point of policy completion/delivery through retention of the business.
5. Solicits and sets up sales appointments for agents by various avenues of communication. May also assist with or perform direct mail activities targeting potential customers.
6. Develops and maintains administration procedures, manuals, and office files. Provides general clerical/secretarial support for the operation.
7. Monitor client changes and trends and flags possible sales opportunities.
8. Performs other duties as assigned.
Education and work experience requirements: High school diploma; some undergraduate studies preferred. Typically 2 or more years related sales and customer service or related work experience. Experience in an insurance, telemarketing or financial services industry.
Required Knowledge: Knowledge of multiple personal lines property/casualty insurance products, insurance processing systems and procedures, best practices, state regulations and customer service.
Skills: Strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents and customers. Ability to operate personal computer and related business and insurance software. Cold calling and telemarketing experience is a plus.
Additional requirements:
Sales and/or customer service experience
• Excellent communication skills - both written and verbal
• Entrepreneurial spirit with a fearless and positive attitude
• Self-motivation and goal-orientation
• Strong organizational, time management and follow-through skills
• Desire to continually learn new products and services
• Desire to be active in the community
• Basic computer skills
• Good credit history - no chapter 11 or 13 bankruptcies within the last 12 months. No chapter 7 bankruptcies within the last 3 years
• A favorable criminal record - no Felonies
Please contact our office if you are interested in learning more about this opportunity!
Ownings Mills, MD (443) 394-0719
