Insurance Client Service Advisor
An exciting opportunity has arisen for a Client Service Advisor within Aon Corporate based in Redhill. Reporting to the Client Manager, the primary purpose of this role is to provide high quality, innovative Client service in accordance with agreed Client Scope of Service Agreements (SoSA) and Service Plans relating to core insurance products.
As a Client Service Advisor your key responsibilities will include:
Working with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed SoSA and Service Plan
Complying with regulatory and other standards as directed by line management including the creation of accurate and timely policy document, premium invoicing and debiting
Identifying improvements in Client risk and insurance programme design and make recommendations to the Client Management team on actions necessary to achieve this
In accordance with the National Broking Strategy, negotiating renewal terms, mid term adjustments and cover extensions
Identifying revenue development opportunities on allocated Client accounts and make recommendations to Client Managers
Professionally representing Aon, demonstrating an understanding of Corporate objectives
Liaising with Client Managers to fully understand Clients' needs and agree a SoSA and Service Plan for each Client
Contributing to the formulation of the Service Plan, Reports, Presentations and any other Client documents etc., as required including visits to Clients
Communicating terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards
Understanding ICOB rules, Sarbannes-Oxley and Aon quality procedures
Using best practice processes as defined in the quality system. Recommend and implement improvements to processes as identified
Taking ownership of problems and their resolution, seeking assistance where necessary
Identifying potential improvements in programme design for Clients and make recommendations to Client Manager
Implementing recommended changes for Clients, if required
Contributing to internal strategy meetings
Undertaking negotiations with insurers as agreed
Preparation of renewal report
Establishing and developing effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them
Co-ordinating global programmes and effectively communicate with the global network and Global Risks
Identifying opportunities for revenue growth and interdependency
Supporting Client Manager in calculation of Client profitability
Contributing to Client programme strategy
As a Client Service Advisor your skills and qualifications will include:
An awareness of RACI principles (Responsibility, Accountability, Consult, Inform)
ACII, desirable
Ability to demonstrate to colleagues, Insurers and Clients, an understanding of Aon Corporate objectives
Client Relationships Skills
What we are looking for in you
A team player who strives for continued personal development with the ability to form effective working relationships with other Aon specialist areas of business Role Location Client Services Division.
Salary
Competitive salary + 25 days holiday, pension benefits package
Aon
Aon Corporation (NYSE: AOC) is the leading global provider of risk management services, insurance and reinsurance brokerage, human capital and management consulting. Through its 36,000 colleagues worldwide, Aon readily delivers distinctive client value via innovative and effective risk management and workforce productivity solutions. Our industry-leading global resources, technical expertise and industry knowledge are delivered locally in the UK through 5000 staff in more than 25 offices.
Aon is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants are considered for employment without regard to age, race, colour religion, sex, national origin, sexual orientation, disability or veteran status.
.
