Insurance Customer Service Adviser Job in Altrincham WA158HL, North West UK
Insurance Customer Service Adviser
The Role:
To deliver outstanding customer service and deal with motor insurance for a leading insurance broker
Principal Responsibilities
• Working in a inbound call centre you will be taking calls from customers
• You could be working in renewals or sales depending on your preference
• Answering customer calls in line with schedule
• Provide advice, guidance, services and solutions which meet the customers needs, referring more complex cases through to the appropriate pipelines
• Produce and process all documentation resulting from the customer contact in an effective and timely manner
• Develop and maintain all required skills, including a good working knowledge of relevant software tools and systems, to facilitate the effective delivery of work activities
• Provide excellent customer service at the first point of contact
• Receive, understand and assess customers' requirements to ensure that the services provided meet their needs
Knowledge / Skills / Experience
• It is essential you have experience of working in the insurance or the financial services industry
• Excellent customer service and sales skills
• Excellent verbal communication skills
• Excellent listening and questioning skills
• Confidence and tenacity
• Attention for detail / thoroughness
• Negotiation, influencing and decision making
• Able to act with honesty, dignity and integrity
• An excellent team player
For further information contact Paul Scholes in confidence either on 0161 637 0322 or paul.scholes@ipcrecruitment.co.uk