Integrated Account Manager / Multi Site Operations

Position Profile

Responsible for managing all operations for contracted client locations within a territory. The Integrated Account Manager's focus should be on the employee, customers, and meeting profit objectives for each site within their territory. This position is a key member of the marketplace operations management team.

Job Duties and Responsibilities

  • Interfaces with Senior Management to recruit, hire and train site employees.
  • Responsible for effective implementation and management of Ricoh Service Excellence.
  • Initiates "add-on services" at client locations.
  • Ensures quality and productivity standards are being met by On-Site Managers.
  • Develops and implements new processes needed while communicating with Senior Management.
  • Coordinates month end closing and other necessary accounting functions.
  • Supervises staff of Managers through continual communication and performance management; reacts to personnel performance issues.
  • Develops implements manpower plans executes recruitment strategies to fill staffing needs.
  • Creates a customer-focused environment.
  • Keeps actively involved with customer presentations and validation.
  • Assists sales teams in the preparation of proposals.
  • Gathers necessary information for preparations creation of the pro-forma the proposed sites.
  • Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.
  • Maintains knowledge of new products and services that pertain to outsourcing solutions.
  • Identifies, prices, and sells additional services to existing assigned customer base.
  • Cultivates relationships with key contacts within assigned account base.
  • Prepares presents the proposal and/or justification for additional services to key decision makers.
  • Conducts quarterly account reviews and customer satisfaction surveys.
  • Coordinates and implements contract pricing escalators to assigned account base.
  • Initiates, organizes, and leads the charge on account renewals (depending on the size of the opportunity a sales executive will be brought in to assist).
  • Responsible for less than $1.8 mm.
  • Performs other duties as assigned.

    Qualifications (Education, Experience and Certifications)

  • Requires high school diploma; college degree is preferred.
  • Requires 3-5 years of multi-site operations management experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry.
  • Requires successful completion of all Site Manager Level training (internal candidates).
  • Requires strong team approach to business and a successful track record in motivating and managing a staff.
  • Requires clear status on drug screening and background check.
  • Requires valid driver's license and minimum levels of auto insurance coverage per Company policy.

    We are an Equal Opportunity Employer. M/F/D/V

    • Apply On-line