Intel Technical Manager Job in Bolton, North West Uk
Keoghs LLP is one of the foremost insurance litigation firms in the UK, acting for over 30 major insurance organisations. We work to a commercial model based on powerful shared values, business excellence and effective team work. We offer a competitive salary and benefits including pension, parking on site and a friendly and professional working environment.
Job Summary
The Technical Manager will be responsible for ensuring the Intelligence team meets all compliance requirements for the technical outputs delivered to clients (internal and external) and relevant legislation in addition to acting as Principle Point of Contact for a number of clients and customers and providing technical training to staff and customers.
Core Responsibilities
Devising policies, procedures and training plans to ensure all staff are aware of the standards expected.Conducting regular reviews of the standards and recommending improvements where necessary.
Ensuring that a robust Quality Assurance Framework is in place and adhered to. Undertaking technical supervision and quality audits on completed work using the agreed Quality Assurance Framework, ensuring outputs meet the required standards. This will include Liaising with Operational managers to provide relevant feedback to individuals.
Delivering technical training to members of the Intelligence Team including the successful completion of the induction program for new starters.
Ensure all staff are aware of and comply with the requirements of the Data Protection Act and other relevant legislation.
Provide a technical referral service to Intelligence staff to resolve complex issues on a day to day basis.
Manage your own caseload of files achieving performance and quality standards
Assist the Intel Business Unit Director in managing the relationships with internal and external users of the service.
Under take ad-hoc project work as directed by the Intel Business Unit Director
Maintain up to date knowledge of the fraud and intelligence markets and propose changes to existing systems and processes to maintain a market leading service.
To ensure compliance with the Solicitors Code of Conduct 2007 (as amended).
Personal Development
This is an excellent opportunity for someone to continue to develop their knowledge and skills in a busy and challenging environment.A high level of knowledge and expertise is required in Insurance fraud and Intelligence gathering but further training and support will be given to develop the required knowledge and skill set to discharge the remainder of the duties.The Intelligence team has a strong belief in continuous professional development in all disciplines.It is expected that the Technical Manager will identify opportunities to continue to develop professionally in order to remain at the forefront in terms of technical ability and to this end the firm will give its full support.
Person Specification
Excellent listening, verbal and written communication skills
Methodical in approach to work
Attention to detail
A good task manager with ability to prioritise effectively
Ability to remain calm when under pressure
Enthusiasm for continuous improvement
Technical excellence in Insurance fraud investigations work
Ability to influence others and gain buy-in
Experience of successfully managing change
Project Management skills preferred
Competencies
Teamwork- Contributes actively to an environment in which colleagues work cooperatively with each other
Concern for Excellence - Understands the Principles of Excellence at Keoghs and how these are applied to the way Keoghs runs its business.
This firm is regulated by the Solicitors Regulatory Authority.