Interaction Designer
Interaction Designer - Contractor Role
The Online Channel is one of TD's key distribution channels, providing customers with the ability to seek financial information, perform account transactions and acquire products. It is accountable for the online channel strategy, customer experience and distribution of products and services across businesses and platforms. The channel aims to deliver exceptional, seamless and effortless experiences for customers and clients who manage their finances online and via mobile devices.
The Experience Design team is responsible for ensuring a consistent and compelling customer experience through the public and transactional sites for TDCanadaTrust in Canada and TD Bank in the U.S.
Job Description:
Reporting to the Manager, Experience Design, the Interaction Designer will collaborate closely with all teams in Online Channels, and will imagine, create, and document the customer experience. The candidate will be a self-starter with a significant background in Interaction Design and a strong record of success.
Key accountabilities include:
* Create interactive journeys, pathways, and critical paths that account for different users, various abilities, multiple scenarios and contexts
* Contribute as a collaborative team member with Online Channel groups, Technology, and Marketing partners to create impactful design that supports business, brand, and customer needs
* Produce sketches, detailed wireframes and specifications, prototypes, scenarios, flow diagrams, and site maps to effectively communicate design intent
Work end to end from synthesizing upfront strategy and applying customer insights to working with visual designers to ensure the design intent of the interaction is met
* Ensure that accessibility requirements are kept in consideration by all new development initiatives
* Develop mentorship skills and mentor junior colleagues
* Stay abreast of current customer experience design practices, standards and trends
Qualifications:
* 3-5 years in designing interactive experiences with strong information visualization skills, detailing specifications, prototyping skills, and usability knowledge
* Proficiency in diagramming software such as Visio and Axure for creating screenflows, site maps, prototyping all or part of a solution, and detailed wireframes that include thorough specifications
* Consistent attention to detail and exceptional organization, logic, and analytical skills
* Experienced in designing engaging web experiences with a portfolio that matches. Designing for mobile offerings a plus
* Know when it's appropriate to follow design patterns and when it's good to stretch a pattern or break the convention
* Have depth in interaction design and information architecture with breadth in web technologies, psychology, and visual design
* Ability to innovate and problem solve
* Ability to ask good questions and communicate effectively both verbally and in writing
* Ability to communicate ideas to a diverse audience and constructively integrate feedback
* Ability to translate conceptual ideas into compelling customer experiences
* Well versed in user-centered design and will be an advocate for the user throughout the project lifecycle
* Excellent analytical, logical, and organizational skills
* A conceptual thinker with proven analytical and problem solving skills who can see the "big picture" and hone-in on the details
* Strong interpersonal skills with the ability to collaborate well in a team environment.
* Excellent verbal and written business communications skills experience delivering written and verbal presentations of analyses and recommendations to project partners and stakeholders
* Curious about emerging technologies and the implications they have for the customer experience
**** Contract Role*****
Length of Assignment: 1year
TD Bank is an Equal Opportunity Employer. Drug Test and Background Screening is Required.