Interim Head of Process & Change

My client is seeking an Interim Head of Process Improvement and Change to be responsible for all Programme Management functions, process improvement and relationship management across my clients operations.
The right candidate will lead the Business Process Improvement team to identify those processes which yield the greatest return on investment, define business requirements and solutions to improve the systems or operational efficiencies.

The ideal candidate will be responsible for the
overall Project Portfolio including project prioritisation, financial management, resource management and governance.

Key deliverables include

- Identify and articulate the efficiencies and returns on investment of business process improvement projects
- Work closely with business partners to identify, articulate, and process re-engineer processes and systems which could better enhance the client or employee experience
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Drive and lead productivity initiatives across the business functions
- Deliver Group wide synergies
- Deliver portfolio prioritization and planning, resource and capacity planning, control and governance, quality and health–check management, overall portfolio reporting, including portfolio financials, delivery methodology and intake process.

My client is looking for the following skills and experience

  • Strategic mind set with the ability to convert to tactical capability
  • Ideally experience within Financial Services
  • Experienced managing programmes of work, within budget, timescales and regulatory requirements.
  • Experienced leader of a change function – achieving operational efficiencies and enhanced employee and client experiences.
  • Strong commercial and cost acumen
  • Strong Customer Orientation
  • General management experience across functions
  • If you feel you meet the above criteria and can demonstrate this in an up to date CV then please get in touch

    April 8, 2013 • Tags:  • Posted in: Financial

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