Intermediate Customer Service Representative/Dispatcher Job in Islandia 11749, New York Us
Islandia, NY 11749
Intermediate Customer Service Representative/Dispatcher
Responsibilities include but are not limited to:
-Function as an available resource for customers to voice questions and concerns along with obtaining resolutions to problems.
-Answering and directing phone calls as well as making calls to outside companies in a proper and professional manner.
-Managing emails and messages from customers, taking bill payments, processing orders, reviewing options and trouble-shooting issues.
-Running Excel Reports in order to maintain quality of work.
-Dispatching and vendor relations - maintaining existing relationships.
Working hours: 8 AM - 5 PM
Requirements:
-Minimum 3 years experience as a Customer Service Representative in a corporate setting.
-Education Requirement of High School Diploma - Associates / B.S Preferred but not required.
-Intermediate software skills - particularly with programs such as Excel and other Microsoft Operating Systems.
-Ability to type and enter data at a minimum of 30 WPM
-Superior written and oral communication skills are a must, along with the capacity to appropriately interact with all levels of management.
-Professionalism, dependability and ability to adapt to an every changing business climate.
-Highly organized, ambitious individual with the willingness to learn and advance.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
