Internet Banking Channels Project Manager recruitment

Roles and Responsibilities:

This role will involve Project Management for the online channels, with the strategic aim to provide innovative value-adding services and best of class online experience leading to superior customer experience, increased usage and business growth.

1. Manage new business initiatives from conceptualization to market rollout

ü  Engage internal stakeholders such as product managers and external business partners where relevant to develop new functions

ü  Evaluate solutions proposed by IT, or vendors/partners and make necessary recommendations

ü  Prepare business proposals, seek approval and budget from management to implement initiative

ü  Work with relevant support units both internal and external parties to develop and implement the services

2. Develop the use of internet banking channel through innovation of new / enhanced functionalities and value-adding services

ü  Identify business opportunities to provide new or enhanced services for the consumer on internet/mobile banking channels

ü  Define requirements, review functional specifications, manage user acceptance test, develop rollout plan and implement new services 

ü  Work with internal stakeholders and/or business partners to obtain requirements on new services 

ü  Enhance existing services and features, manage service improvement initiatives

ü  Manage new product initiatives

ü   Identify channel synergies and ensure convergence of services and user experience across mobile and internet banking

3. Increase user base for online channels and grow adoption of usage by customers

ü  Identify new or enhanced services which can attract more users and increase usage

ü  Drive up user base and usage against KPIs (user base, trans volume, value, internet sales turnover)

ü  Monitor and track online channels performance, service usage

ü  Work with internal marketing, GCAD, product/segment teams to conduct ongoing campaigns to increase user base and transaction volume

4. Support ongoing enhancements by product managers

ü  Understand business requirements from product owners/segment managers/other departments

ü  Work with IT and support units to analyze impact to online channels

ü  Facilitate the formulation of user requirements, implement changes in the back-office system where necessary

ü  Support smooth rollout of enhancements, manage pre and post-implementation activities

5. Ensure smooth running of internet channel and good customer satisfaction

ü  Liaise with internal departments such as IT, operations to ensure problems are resolved

ü  Assist Contact Centre, branches or operations for customer issues where they arise

ü  Look for areas of improvement/synergy to increase service quality and customer convenience

ü  Manage vendors on new and existing products/services and resolve technical problems

ü  Conduct training and education program for external customers and internal support units

6. Manage Internet banking ITSR and enhancements

ü  Review and ensure consistency in user functionalities and user interface

ü  Review ITSR to ensure overall synergy and maximisation of user design and cost efficiency, coordination of rollout plan

Requirements:

ü  Deep understanding of the mobile and internet capabilities, web behaviour and consumer usage. Keen interest in mobile and internet evolution, changing technologies and trends.

ü  Strong project management skills and problem solving abilities to drive business initiatives from conceptualisation to launch. 

ü  Ability to appreciate the technology applications and capabilities to harness for business use

ü  Experience in web and mobile development, process improvement, service improvements will be an advantage

ü  Strong business and analytical skills to drive the internet mobile business to achieve the desired results.

ü  Excellent interpersonal, networking and negotiation skills to engage and foster collaboration with internal business units and external partners.

ü  Good business planning and critical thinking skills.

ü  Creative, resourceful and possess self-drive.

ü  Strong team player as well as able to work independently.

If you are interested in the above position, please submit your resume in a basic word format; complete with your remuneration expectation, and notice period and please e-mail your resume to anandhi_rajagopalan@kellyit.com.sg.  Confidentiality is assured.  Regret to inform that only shortlisted candidates will be notified