Inventory Coordinator Job in San Francisco 94120, California Us
About American Academy of Ophthalmology
The mission of the American Academy of Ophthalmology (AAO) is to advance the lifelong learning and professional interests of Ophthalmologists (Eye M.D.s) to ensure that the public can obtain the best possible eye care. Headquartered in San Francisco, the Academy has approximately 27,000 members worldwide and almost 200 employees.
The Inventory Coordinator oversees $1,000,000 in Academy tangible and virtual product across multiple warehouses. The Coordinator has the responsibility of providing accurate details of on-hand inventory, inventory in-transit, and forecast from sales projections. The coordinator works with the Academy's Marketing Staff, Division Product Managers, IT, Finance and the Fulfillment Vendor to ensure the accuracy of database configurations, cost valuations, composition of kits, and the order in which stock is fulfilled.
The Inventory Coordinator is also responsible for backing up first line Customer Service Representatives, resolving customer calls, processing orders and problem solving. The coordinator supports the Customer Service Manager. This position is also responsible for establishing the Academy Resource Center's Product Pick Up and Academy Store booth functionality during the Annual Meeting.
Responsibilities:
• Input and maintain accurate product information in the Association Platform (Personify) so that orders can be processed and financial information recorded accurately. This includes updates to price, product configuration, product classification, cost-of-goods, and general ledger accounts.
• Receive stock with value into the Personify database so that unit costing is calculated correctly once fulfillment begins.
• Transfer stock between a variety of database warehouses, ensuring items are not oversold in one and backordered in another.
• Manage the RTV (return to vendor) process, including: tracking, adjusting, and authorizing refunds or payment transfers.
• Run inventory reports for quality assurance while working cross functionally with other departments.
• Assist in the Customer Service day to day work flow, including product, subscription and meeting registration processes.
• Resolve incoming calls, place customer orders and respond to customer emails.
• Assist Customer Service Manager in project analysis, specification writing and implementation and other assigned tasks.
• Effectively answer Academy staff questions concerning item setup, inventory subsystem, fulfillment vendor and the Customer Service Department's operations as they pertain to products.
• Review/proof marketing content to ensure accuracy of pricing and product numbers.
• Perform visual validation of received merchandise vs. description. Verify that packaging/labeling requirements are correct across all units.
• Monitor back orders and all related reports and tasks in order to communicate information to Academy divisions, Vice Presidents and customers while adhering to the FTC mail-order rule. Send backorder notifications to customers when needed.
• Manage the creation of the Annual Meeting Academy Store Order Form with Marketing and Design and Print.
• In conjunction with the Accounting Department, perform physical inventory annually onsite at the main warehouse location.
• Responsible for inventory database accommodations necessary for orders to be processed efficiently and accurately at the Annual meeting.
• Maintain physical counts of stock received from and returning to the warehouses.
• Perform stock/order triage, accommodating complex order resolution.
• Reconcile Personify stock counts to Vendor stock counts when discrepancies arise.
Requirements:
• Strong attention to detail with proven ability to work with quality control
• Experience running and editing reports
• Experience problem solving stock discrepancies and valuations
• Able to navigate customers through Academy websites
• Ability to use 10 Key by touch and typing40 WPM
• Understand average unit costing
• Experience calculating reorder levels and project lifespan of existing stock
• Exceptional product maintenance, record keeping and data entry skills
• Experience communicating complex database configuration issues, verbally and in writing, to IT staff and to those with limited database experience/capacity
• Ability to maintain a calm professional demeanor at all times
• Experience composing succinct and professional correspondence (emails) to customers and vendors
• Experience working with a diversity of personalities while keeping a very positive attitude with a sense of humor
• Team player able to contribute innovative and analytical ideas to improve procedures and department performance
• Travel required two or three times a year
• Ability to lift 35 pound boxes
• Degree preferred
To Apply:
Submit your cover letter and resume at http://www.aao.org/jobs /
**During the application process, please attach your resume**
Thank you.