Investment Manager – Investments recruitment

Sales and Service: 80%

•    Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).

•    Consult customer owners/managers on financial/credit issues and general business practice/ideas.

•    Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.

•    Deal with, and find resolutions for, customer complaints.

•    Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.

•    Monitor and ensure adherence to risk service standards.

Business Management 10%

•    Research, create and follow up on a target list for potential new business.

•    Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.

•    Prepare and assess credit applications including personal input of judgmental information on Lending Advisor. Sanction applications within personal discretion.

•    Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.

•    Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.

Staff Management 10%

•    Day-to-day coaching and co-ordination of Retail Support staff in provision of consistent service quality and risk.

•    Maintain call reports on client visits and continuously meet customers to source business

•    Ensure enrolling yourself in training programs for product and service to maintain high levels of awareness on the various initiatives in the bank.

•    Educating yourself on the regulatory procedures to ensure quality of accounts being sourced.

•    Ongoing awareness of competitive offering so as to provide feedback and manage attrition.

Technical skills / Competencies

•    Meeting customers needs                         

•    Managing relationships              

•    Personal organization              

•    Self development                  

•    Adaptability    

•  Analytical thinking

 •  Working with others

•  Decisiveness

•  Active listening

•  Judgment

Knowledge, Expertise and Experience

•    Relationship skills

•    Risk skills

•    General Retail Banking skills

•    Leadership and team skills

•    Product skills

•    Communication skills