Investment Manager Svs- Shared Svs OPS Manager recruitment
This is a varied position with a high level of responsibility within the Share Service team, within Investment Manager Services (Asia Pac Region). This Share Service Officer acts as the primary contact point for all internal clients. The team is responsible for monitoring service delivery to both internal and external clients, proactive management of service issues, and the resolution of all client initiated queries.
The characteristics of this role are:
-Provide a high standard of support to both internal or external clients
-Embrace State Street’s “corporate values” and support a work environment reflective of those values
-Effectively communicate with custodians, brokers, managers, and peers within State Street
-Be a strong team player and demonstrate dedication to group and company goals
-Demonstrate professional maturity and effective time management
-Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
Prime Functions:
-Ensure all internal clients’ inquiries are logged and resolved in a timely and satisfactory manner
-Establish strong working relationships with the client service teams providing services for local clients, monitoring their performance and acting as the escalation point on behalf of local clients
-Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
-Participate in monthly client service reviews
-Work with the regional Change Management and Project teams on behalf of local clients
-Facilitate client on-boarding on all aspects
-Project initiatives – involvement with regards to future automation within the department as a whole, with a direct objective of increased efficiency, accuracy and productivity.
-Contribute to team initiatives around audit, risk management
-Develop Business Contingency Plan to ensure services expectations from clients are always maintained.
Supplemental:
-Support the development of a ‘best practice’ Client Service model across IMS Asia Pacific
-Embrace the implementation of the IMS Global Operating Model
-Work effectively with peers locally and across the region to achieve common goals
The Candidate:
The ideal candidate will have the following attributes:
-excellent attention to detail
-must be responsible and take ownership to the job which is allocated
-must be organised and able to multi-task often working to tight deadlines.
-must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
-must be pro-active and be a problem solver
-must be highly professional interacting with several departments within the company
-must be flexible often dealing with ad-hoc queries from clients.
-must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritisation
-a team player
Qualifications Experience:
-Proven track record in a client service environment, with a minimum 3-5 years client service experience
-Excellent understanding of the Investment Management industry, with a minimum 5 years industry experience
-Good understanding of Investment Manager Operations, particularly around processes and key deliverables
-Proven ability to communicate in a clear, concise and professional manner
-Strong time management skills with the ability to prioritise under pressure
-Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
-Experience in account or relationship management is certainly a merit
To apply for the position: Go to below web address and choose Job # 62753
http://www.statestreet.com/wps/portal/internet/corporate/home/aboutstatestreet/careers/jobopportunities/!ut/p/c4/04_SB8K8xLLM9MSSzPy8xBz9CP0os3i_0CADCydDRwOLAHcDA09vCwM300A3Y4NAY