Investor Delivery Relationship Manager Job in Rancho Cordova, California US
Investor Delivery Relationship Manager
Genworth Financial, Home Equity Access is one of the nation?s leaders in the Reverse Mortgage industry. Our focus is to help Change the Lives of the seniors we work with. This is a growing industry and this growth leads to an exciting career opportunity for an enthusiastic and motivated Investor Delivery Relationship Manager. We are looking for people who will take their roles seriously and professionally, yet still want to have fun and enjoy what they do. POSITION SUMMARY: Acts as a main point of contact with investors on post funding issues to ensure timely and accurate purchases. ESSENTIAL FUNCTIONS: The following reflects management?s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. ? Prompt response to incoming calls, e-mails and faxes from Investor Partners and internal employees ? Proactive response and support of investor partners ? Collaborate with Operations, Sales, and Partners to resolve all loan-level conditions ? Provide regular updates on loan pipeline and investor activity condition receiving and input of conditions in MCO on all new communication from investor ? Develop and document all processes and systems necessary to achieve departmental goals ? Review and analyze documentation for completeness and compliance with internal and external regulatory guidelines ? Review all required reports and inspections to ensure compliance with investor and FHA guidelines ? Collaborate with staff and management to find solutions on escalated conditions ? Manage loans by using all functions of CRM and other GFHEA reverse mortgage applications, such as tasks, comments, case information ? Maintain high level of customer service and communication with other departments ? Maintain timely contact with all Investors by providing status calls on all loans in pipeline ? Assist in gathering all forms and conditions required to purchase the loan Perform Investor Partner follow-up as needed ? Cross-train in all positions to build knowledge and experience ? Performs other duties as assigned QUALIFICATIONS: ? Two to four years related experience or equivalent ? Thorough working knowledge of real estate documentation, policies, compliance and procedures ? 3+ years of pipeline management experience in the mortgage industry, preferably with reverse mortgages. ? Ability to manage multiple projects simultaneously ? Strong computer skills ? Communication skills that can build internal and external relationships, such as with Investor Partners, Operations, Sales and Management ? Exceptional organizational skills and operational focus ? Knowledge of customer service standards and procedures ? Ability to prepare routine administrative paperwork, including the development and maintenance of files and records ? Experience in mortgage operations preferred PHYSICAL/MENTAL REQUIREMENTS: ? Must be capable to calculate figures and amounts. ? Ability to work on a computer for extended periods of time. ? Analyze statistical and financial data. ? Accurately complete detailed financial forms and paperwork. ? Ability to communicate verbally over the telephone and be understood by clients customers ? Sit for prolonged periods of time ? At times may require stooping, bending, pushing or pulling ? Manual dexterity visual acuity necessary to fulfill the essential functions of the position of maintaining cooperative behavior with colleagues and team members WORK ENVIRONMENT: ? Work is primarily performed in an office setting