Investor Services Supervisor (Transfer Agency) recruitment
The primary role of a Supervisor within Investor Services is to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency client services for off shore funds domiciled in Ireland LUX.
Overview
- Major focus on change management, resource planning and development, client relationship management and risk reduction
- Responsible for the achievement of specific department/section performance targets and objectives
- As a member of the senior management team lead, direct and manage the department
- Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies
- Maintaining a “can do” attitude
Client Relationship
- Develop and maintain strong client relationships
- Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
- Ensure that processes and procedures are adhered to, to ensure a high quality service is delivered to the client.
- Propose and/or implement procedural changes to improve performance of the department or of related business areas
- Maintain and develop expertise demonstrating judgment and an understanding of the business
- Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships
Job Specific
- Identify and secure resources required by the department and ensure effective utilisation
- Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
- Management of communication both upwards and downwards
- Assist more senior colleagues when required to do so and deputise in their absence
- Utilise management information as required to assist in managing both clients and resources
- Focus on development opportunities for your Senior Associates
- Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports
Risk Regulatory
- Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
- Understand the risk environment within the team manage appropriately
- Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
Communication
- Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
- Attend and contribute to operational, client, risk, audit and regulatory meetings as required
- Actively participate in your chosen Focus Group
Change Management
- Create an environment that is flexible and adaptable and be a champion of change
- Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
- Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives
Knowledge
- Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
- Comprehensive knowledge of systems, including Microsoft Office applications, is required
- Business related degree preferable
Skills
- Attention to detail and concern for quality
- Excellent communication, organizational and planning skills
- Ability to work to deadlines in a fast paced environment
- Strong people management and leadership skills
- Ability to proactively work under own initiative
- Language skills – English, Cantonese and Mandarin
Work Experience
- Typically candidate will have 5-8 years experience in a similar environment
- At least three years in a management/supervisory capacity.
To apply for the position: Go to below web address and choose Job # 62207
http://www.statestreet.com/wps/portal/internet/corporate/home/aboutstatestreet/careers/jobopportunities/!ut/p/c4/04_SB8K8xLLM9MSSzPy8xBz9CP0os3i_0CADCydDRwOLAHcDA09vCwM300A3Y4NAY
May 10, 2012
• Tags: Accounting & Finance careers in the Hong Kong SAR, Investor Services Supervisor (Transfer Agency) recruitment • Posted in: Financial