IS Applications Support Analyst Job in Bradford, Yorkshire Uk

This is a permanent role, contracted hours: 37.5 per week, based at our office in Cape Street, Bradford with occasional travel to other locations.
Reporting to the IS Care and Group Applications Support Manager you will assist the support team in delivering high quality support to our users of our core business applications software which includes Finance, Care, Housing, Property and MI.
This will include monitoring our service desk application for incidents; resolving incidents or referring them to application support specialists; systems administration of our core applications; testing and implementation of changes to applications.
Experienced support analysts will engage with our business and operations colleagues to continuously improve our applications and processes that underpin the delivery of our services to the elderly

Job requirements
The following is a list of technical and professional responsibilities and requirements. An experienced support analyst will demonstrate most of these requirements whilst training and development will be provided to less experienced analysts:

1. Demonstrate an understanding of the role of a modern IS support function.

2. Show genuine enthusiasm for providing a high standard of customer service and an ability to promote a positive attitude within the team.

3. Demonstrate knowledge of one or more of the types of business application software used by our client.

4. Be proficient in the use of Microsoft Office applications.

5. Be well organised with an ability to prioritise and manage conflicting demands effectively.

6. Provide 2nd line application support to Anchor's Operations and Business Support teams including monitoring of Anchor's service desk call logging software and responding to logged calls as appropriate.

7. Investigate and seek to resolve service delivery issues and customer complaints whilst ensuring that service improvements are identified.

8. Maintain key system records including the creation, amendment and deletion of users within each application, access security and workflow.

9. Report against key performance indicators so that you can review monthly service information with your Manager to identify improvement opportunities. Assist in the implementation of agreed improvements.

10. Continuously improve your knowledge and awareness of issues relating to the services provided by your team in order to make decisions that benefit customers.

Ensure documentation is kept up-to-date and is stored in a central location.
Ensure knowledge is shared within the IS Applications Support Team to improve capabilities and resilience within the team.
Demonstrate an attention to detail - Be thorough in your work and follows tasks through to completion. Checks your own work and that of others for error. Correct mistakes quickly and effectively and learns from them.

Apply good judgement and analysis to problem solving and be able to consider a range of innovative solutions. Recognise the important facts and fully evaluate before reaching a decision.

Ad hoc tasks, in support of the Applications Support Team objectives, as assigned by your Manager.