iShares, Product Training Manager recruitment
The Product Training Manager is responsible for developing and executing product training programs for the iShares sales teams. In addition to flawless execution of training programs, the role will be focused on infrastructure development (including technology) for more effective learning delivery, increased scalability of our new hire training, and ongoing professional development with an emphasis on increasing investment knowledge. Responsibilities of product training include incorporating sales examples and conveying complex conceptual information in a concise and understandable manner to meet the client's objectives. The person in this role must consistently model the behavior/ skills/ knowledge that sales and sales managers are expected to learn, and adapt style and pace based on audience needs. This role requires a creative person with a passion for delivering a high-quality execution and follow-up every day.
Responsibilities:
The Product Training Manager will work closely with Sales and Sales Managers to develop, conduct, organize and deliver new hire training and product training programs for the internal and external sales team. Duties include:
- Develop, organize and deliver new hire and ongoing professional development programs for the internal and external sales teams of iShares.
- Work with the sales management team to provide suggestions to support the ongoing development programs for iShares Sales staff.
- Incorporate training on products and technology applications for client-facing representatives into training programs from both a sales and service perspective.
- Work with sales and other managers as appropriate to develop and deliver training programs that respond to the plans and management priorities in each area.
- Work with sales staff one-on-one providing real time feedback and suggestions to follow up and support formal professional development programs.
- Incorporate training on products and technology applications for client-facing representatives into training programs from both a sales and service perspective.
- Develop metrics and management reports to measure the productivity and quality of training materials and programs.
- Develop collaborative relationships with training/corporate partners and champion the adoption of new training technologies.
- Ensure that training curriculum and experiences instill a collegial culture that is in synch with BlackRock's corporate culture and values.
- Partner as appropriate with BlackRock Human Resources to leverage existing curriculum offered across the firm globally.
Skills Qualifications:
- Bachelors degree required. Masters degree is preferred, but not required.
- CIMA or CFA designation preferred.
- 5-7 years of hands-on sales and/or training experience in the financial services preferred
- Experience developing training materials to be delivered via a variety of mediums (presentations, interactive, multimedia, etc.).
- Ability to identify skill and training gaps and recommend solutions to these gaps.
- Ability to coordinate multiple tasks with multiple business channels with tight time constraints.
- Expert-level project management skills.
- Experienced working with sales teams - preferably with a mutual fund organization serving financial intermediaries.
- Strong leadership and communication skills with the ability to influence at all levels of the organization.
- High energy individual with the ability to motivate talented sales and service professionals.
- Exceptional verbal and written communication skills
- Ability to work effectively in a team environment
Skills
BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions -- from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
BlackRock is proud to be an E-Verify Equal Opportunity/Affirmative Action Employer--M/F/D/V.