IT administrator Assistant
My client has a very exciting opportunity for an IT Administrator to work in a fast paced and fulfilling environment. This North London local authority is renowned for providing excellent quality of work and customer service to all housing residents. The IT administrator will assist the Housing Direct manager in maintaining and developing the contact centre main IT systems. This will include developing the telephony and recording equipment.
Job Function
• The system administrator will be responsible for implementing and developing the IT policies and strategy within Housing Direct.
• The system Administrator will be responsible to the Housing Direct Manager for achieving agreed performance outcomes and standards, which will be reviewed annually.
Duties
• To maintain the non-in-house IT systems within the contact centre and produce routine equipment reports to ensure the integrity of the systems.
• To liaise with internal and external contractors to ensure that routine maintenance and repair response times are met as specified in contracts and service level agreements.
• To set up and test new systems for additional tasks that are to be incorporated into the contact centre business.
• To assist in managing the office information systems, databases and train staff in the correct protocols of data management.
• To monitor the digital recording systems and ability to transfer electronic data WAV files.
• To set up standard management reports to assess performance of the service.
• To contribute to team meetings with ideas, suggestions or recommendations, which assist in reviewing working practices and service standards, leading to continuing improvement in contact center performance.
• To keep up to date with all procedures and policies in relation to the service area and to bring to the attention of the line manager any issues that are unclear.
• To ensure that good public relations are maintained at all times and that services provided are clear, accountable and responsive to customer / client needs.
• To attend training courses to ensure skills and knowledge are regularly updated. A number of courses will be mandatory and staff will be expected to attend or cover colleagues.
• To assist in training staff in the use of the contact centres computer systems.
• Ensure that all services are provided in accordance with Islington commitment to Best Value and high quality service provision to customers / clients.
For more information contact Callum Randall on 0207 259 8709 or email at callum.randall@hays.com
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