IT Application Engineer Job in Memphis, Tennessee US

Based in Marlborough Massachusetts, with a site in Memphis Tennessee, Oxford Immunotec is a medical diagnostics company that develops novel new tests for various diseases based on its innovative, patented T Cell measurement technology. Oxford Diagnostic Laboratories® is a division of Oxford Immunotec, Inc. and is CLIA accredited  and CAP certified.  Oxford Diagnostic Laboratories is the only national TB testing laboratory dedicated exclusively to the T-SPOT®.TB test. Providing TB testing service to hundreds of healthcare professionals and institutions throughout the US, Oxford Diagnostic Laboratories is recognized as a leader in TB testing. Oxford Immunotec offers a fast paced, collaborative work environment and all of the opportunities that come with working for a young, vibrant and growing organization.

 

Due to our rapid growth we are recruiting for the following positions:

IT Application Engineer

Reporting to the IT Support Manager, manages the day to day needs of a production lab environment.  Provides complete critical IT support for production level laboratory staff as well as external users including clients as needed.

 

·         Continuously monitors and evaluates local infrastructure.

·         Installs, upgrades, and maintains laptops, desktops, and servers.

·         Manages network switches and cabling as needed.

·         Researches, procures, installs, configures, analyzes, and debugs peripherals such as printers, scanners, barcode scanners, pointing devices, keyboards, PDAs, and flash drives.

·         Installs, configures and maintains Windows XP Pro, Win7, and Server 2010.

·         Maintains the LIS for the production lab including reporting needs of end users.

·         Supports the result delivery needs for the LIS- faxing, encrypted email and portal.

·         Maintains system backups on a regular basis, using hardware and software solutions.

·         Insures departmental and individual adherence to HIPAA security standards.

·         Exchange 2010 administration.

·         Implements Virtual Private Network (VPN) for employees who work remotely and provides remote support services.

·         Performs diagnostics and resolves networking, hardware, and software problems.

·         Maintains an accurate and up to date inventory of departmental hardware and software.

·         Manages administration of local phone switch, handsets and voicemail server.

 

Qualifications:

Bachelor’s degree or equivalent and 3-5 years related experience required. .Previous start-up or Lab Services experience preferred.

Additional qualifications include:

·         Proven knowledge of PC hardware components, compatibility, and installation techniques.    

·         Experience with computer peripheral setup, configuration, and troubleshooting.          

·         Advanced knowledge of system administration techniques.      

·         Proven knowledge of common network and authentication protocols/technologies such as TCP/IP, NAT, VPN, LDAP, Microsoft Active Directory, NAS, etc.       

·         Familiarity with server operating systems sufficient to interpret and troubleshoot issues.        

·         Proven experience in installing, configuring, and updating application software.           

·         Knowledge of computer security principles, practices, and tools.          

·         Knowledge of software and hardware virtualization technologies and techniques.        

·         Knowledge of backup policies, practices, and technologies.      

·         Excellent oral and written communication skills and Ability to interact with diverse personalities using tact and diplomacy.

·         Proven ability to clearly communicate technical information to non-technical users.

·         Ability to synthesize non-technical user requirements into clear and concise technical specifications.            

·         Proven ability to work effectively and efficiently with a large volume of work under pressure with interruptions, deadlines, and short lead times.

·         Ability to work on an independent and self-motivated basis with minimal supervision.

·         Ability to prioritize tasks and delegate responsibility to maximize productivity

 

We offer competitive starting salaries and benefits.

To apply:

Please forward your resume in confidence to resumes@oxfordimmunotec.com .
Please include the title of this position in the subject line of your email.

For more information about Oxford Immunotec and Oxford Diagnostic Laboratories,
please visit us on the web at www.TBtestingservices.com.

An Equal Opportunity Employer (M/F/D/V)


T-SPOT, Oxford Diagnostic Laboratories and the Oxford Diagnostic Laboratories
 logo are trademarks of Oxford Immunotec Ltd.