IT Application Support Analyst (Warrant market-making activity)_KM recruitment
Provides a level 2 support to the users of the Global Market activities’ information system, with a focus on Warrants market-making application support.
The bank is a world leader warrants issuer, you will be supporting market-making activity in this context.
Formalizes end users’ day to day problems; assesses the criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; Gives effective and regular feedback to the end users.
Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency.
Provide a technical support by participating to the deployment of packages binary for the new releases.
Main Responsibilities:
- Leads and coordinates investigations to resolve users’ problems effectively. Formalizes problems and escalates to the development team when need be. Proposes workaround to unblock severe situations; Proposes sustainable solutions to tackle recurrent business issues.
- Seeks feedback on escalated problems in order to follow them up and update the end user. Follows up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC teams to take into account clients’ needs/expectations/issues.
- Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to team mates when necessary.
- Shares experience and expertise to develop others. Develops collaboration with other ITEC teams in order to ease problem resolutions, prepare releases or ensure that our specificities/constraints are taken into account during change management (Organization or project wise).
Your Profile:
• Degree in Computer Science
- Minimum of 5 years experience in IT Application Support is required
- Strong problem solving and analytical capabilities
- Good client management and interpersonal skills
- Capable of working under pressure and stress in a fast-paced environment
- Sound knowledge on Linux, shell scripting, SQL, Tibco
- Fluent in English
- Good knowledge of Equity Derivatives business
- Ability to work on own initiative
Application Procedures:
Interested parties, please send the below to: hr.hkg@sgcib.com
• Cover letter
• A full resume (specifying the class of honor or GPA attained)
• Contact details
• Availability
• Stating the Reference No. Position Title on the email