IT Applications Support
IT Applications Technical Support
Do you want a position that will:
· Blend the technology and finance industry?
· Provide best of class training that prepares you to help our clients?
· Continue to learn and hone problem solving and communication skills?
· Provide a fun and supportive team environment AND individual recognition and success?
· Provide the potential for international rotations to cities like San Francisco and Dubai?
Job Responsibilities
· Provide high level and in-depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
· Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
· Own and address client needs and product issues from inception to resolution.
· Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
· Work on projects which provide value to the department, the company, and the client base.
Qualifications Requirements
· Strong customer focus and ability to manage and exceed clients’ expectations for support.
· Proven aptitude to learn complex technical and theoretical information quickly.
· Excellent interpersonal skills and ability to work well within a team environment.
· Superior troubleshooting and analysis / resolution skills.
· Excellent written and verbal communication skills in English, with a strong attention to detail.
· Ability to understand and convey client business requirements to Tier 2 and Tier 3 support teams for escalation.
· Working knowledge of MS Windows, MS Office, system architecture and environments.
· Flexibility to support market hours.
Some or all of the following qualifications are advantageous:
· Education in MIS, computer science, other technical degree, economics, business management, or finance.
· Prior experience with client/server applications and relational databases (MS SQL, .NET, VMware, Clustering, CITRIX, Oracle).
· Basic knowledge of the financial industry, including different domestic and foreign financial instruments.
· Previous technical support or client services experience.
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