IT Customer Support Technician Job in San Antonio 78201, Texas US

CRGT Inc. is an employee based consulting firm HQ in Reston, VA.... We specialize in the deployment of emerging technology solutions for the Federal Government, including the development, integration, and operation of large-scale, high-volume systems and networks. Working as a close partner with national defense, domestic security, and civilian government agencies for more than two decades, CRGT has earned a proud track record of success providing IT services that connect these vital agencies to their diverse constituencies.

CRGT Inc. offers an array of leading IT services and solutions that range from specialized deployments of commercially available products, to custom-developed hardware and software-based systems designed to best meet the needs and requirements of our customers. CRGT also provides specialized emerging technology solutions targeted at today’s most important market trends – Mobility, Geospatial, Cloud, and Cyber Security. Our approach is predicated upon flexibility and objectivity, which means that we provide customized, vendor-neutral solutions that foster our customer’s mission objectives and derive tangible value from their investments.

IT Customer Support Technician  


Requirements:

·        You must be eligible for or have a DoD secret clearance.

·        Minimum of 3 years experience working with personal computers in a technical support capacity. Installation of PCs, loading of  SDC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite.

·         Installation and testing of VPN and air cards and system checkout of laptops to test wireless capability is installed and operational.

·        Technicians must have a working knowledge of Windows

·        Working knowledge of PC configuration settings and network settings for using Ethernet connections is highly desirable as are Microsoft certifications.

·        Must have to ability to be professional and should be able to resolve the simplest issues and most common problems over the phone verbally without the need to refer the issue to a senior technician. 

·        Technician must have the ability to collect the information needed to open a Remedy ticket along with gathering any additional information that will be helpful and assigned the issue to the appropriate technical personnel based upon the nature of the problem

CRGT Inc .offers highly competitive salaries and a generous benefits package, including medical, dental, vision, life and 401k with matched savings. 

 

Please forward resume to careers@crgt.com  and indicate position code: 

MON-CUST-SUPP


EOE

MFDV