IT Engagement recruitment

Job Title: IT Engagement

The Company:Leading Financial Firm

The Role:

Manage and support all service incidents personally through to a satisfactory completion ensuring client satisfaction.
Develop and maintain the incident management process to the client’s satisfaction.
Provide regular incident bulletins to the client, key stakeholders and the wider IT audience.
Ensure effective and rapid response to major incidents.
Ensure that any service breach is understood and documented

Your Profile:

Excellent interpersonal skills with the ability to communicate effectively to both business and IT layers in fluent English and Japanese.
Sound understanding of client facing Web based ordering systems and the technologies and development methodologies behind them.
Appreciation of ITIL methodology.
Proven experience of client relationship management and Service Delivery for high end corporate in a managed service environment.
High level understanding of JDK (1.6), WebLogic (10.3.x), Oracle (9i /10g)

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