IT Engineer Job in Dublin, Dublin Ireland
Ergo is an Irish owned IT Services Company established since 1993. Led by CEO and co-founder John Purdy, Ergo is headquartered in East Point Business Park and currently employs 180 staff members. The company is organised across two distinct business units IT Infrastructure and Software Solutions. Our international business, Fenergo, was established in 2009 to focus on software sales to the Financial Services sector internationally. We presently have regional offices in London and Poland with future growth forecast in other markets. Our innovative, energetic working environment provides excellent opportunities for professional candidates seeking to develop and grow their careers. Ergo is heavily committed to employee engagement and in fostering a culture that rewards and recognises excellence. Ergo has received several awards including:
- Deloitte Best Managed Company 2012
- Great Place to Work 2012
- John Purdy - Person of the Year, ICT Awards 2011
- ISO Accreditation
- ICT Private Sector Project of the Year 2010
- Microsoft Country Partner of the Year 2010
The primary duty of this role is to provide IT support services internally to Ergo and externally to client companies.
Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration,
maintenance and support of these systems.
Main Responsibilities:
- Responding to service calls on client sites based in Dublin, surrounding areas and nationwide, as and when required.
- Installing, configuring and troubleshooting of IT related software and hardware.
- Provide extended on site support to varied customers, as and when required.
- Highlight any anomalies on our customer sites and inform the Ergo helpdesk to raise awareness and ensure a service ticket is opened.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
- Ensure strict adherence to SLA when dealing with customer tickets/calls
- Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
- Perform routine day to day system security checks and backups and produce status reports
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
- Work with other technical staff to ensure connectivity and compatibility between systems
- Work with vendors/partners to resolve complex network problems
- Document relevant technical information on the internal SharePoint portal including site schematics, system problems, problem resolution and knowledge base content
- Record and maintain hardware and software inventories, site and/or server licensing and user access and security
- Provide technical training to customers - systems administration and end user
- Maintain confidentiality with regards to the information being processed, stored or accessed.
- Other ad hoc duties as required
Experience:
- Minimum 2 years relevant experience from a similar role
- Previous client facing experience essential
- Appropriate level of competence in documented technical skills
Education:
- Industry standard accreditations desired:
- CompTIA Network+ Server+
- MCP MCP - MCSA or MCSE - CCNA
Knowledge Of:
- Microsoft Operating Systems
- Microsoft Applications
- Anti Virus/spyware/malware applications
- Networking TCP/IP Switching Firewalling, etc
- Industry Standard Troubleshooting Procedures
Other Information / Circumstances:
- Flexibility in terms of business travel (around Dublin and countrywide)
- Project-driven work requirements with overtime as needed to meet deadlines
Refer a Friend and you could be entitled to our referral bonus, subject to the terms and conditions. Contact our HR Team for more information.
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