IT Help Desk Associate / Top Secret Clearance / HP Tools Experience Job in Chantilly, Virginia US
Qualified Candidates must have the following qualifications to be considered for this exciting role with the FBI in Chantilly:
- 1+ year direct experience with Enterprise Ticket Management Systems (HP Service Manager 7.X and 9.X preferred)
- Basic understanding of IT Service Management processes (especially Incident, Problem, Service Level, Service and Network Node Manager preferred)
- Technical skills needed to provide adequate Tier I assistance; such as password reset, software installation and remote desktop support)
Essential Job Functions
- Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.
- Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors.
- Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved.
- Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
- Provides expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions.
- Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
Qualifications
Only candidates with an Active Top Secret Clearance and above will be considered for this role.
Basic Qualifications
- High school diploma or G.E.D.
- Four or more years of personal computer support experience
- Experience working with personal computer hardware, software, and terminology
- Experience working with personal computer systems and local area networks
Other Qualifications
- Good computer skills
- Good organization skills
- Good problem solving skills
- Ability to maintenance computer operating systems
- Ability to install, remove, or repair basic computer systems
- Ability to operate computer peripherals including monitors, printers, and scanners
August 10, 2007
• Tags: HP Tools Experience Job in Chantilly, IT Help Desk Associate, Top Secret Clearance, Virginia Us • Posted in: General