IT Help Desk Clerk Job in 10016, New York Us
Job Purpose:
Keeps customers informed by answering and researching inquiries.
Duties:
* Evaluates inquiry by determining nature of issue as hardware, software, or user.
* Resolves inquiry by researching documentation; providing answers; referring to appropriate resource.
* Tracks status of inquiry resolution by checking with referred resource; facilitating resolution.
* Notifies client of resolution status by reporting progress.
* Answers production status inquiries by attending daily production scheduling meeting; monitoring production log; querying operations; relaying status to client.
* Provides information by collecting, analyzing, and summarizing inquiry and service trends.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes department and organization mission by completing related results as needed.
*Running reports.
Skills/Qualifications:
Help Desk Experience, Problem Solving, Customer Service, Phone Skills, Presenting Technical Information, Informing Others, Data Entry Skills, Organization, Documentation Skills, Reporting Skills, Network Maintenance