IT Helpdesk Manager Job in Columbia, South Carolina Us
Our client is seeking a full-time employee for their Hospital Services Provider Help Desk Manager role. This is a newly created role due to growth. The position requires a four-year degree and exceptional managerial and people skills. The appropriate candidate should have a proven track record of supervising teams of 10 or more technical staff members, hiring staff members, and mentoring and evaluating staff members. In addition, duties will entail the creation of a 24 x 7 helpdesk schedule and staffing newly created positions, ensuring that the ticketing system is up-to-date, establishing service level agreements, and interfacing and presenting to executives. A hospital environment background is preferred for this role due to the nature of the applications that are being supported. This role requires an individual that is accustomed to working with providers and clinical support staff. Exceptional benefits and salary. Technical competencies preferred: Windows XP, Windows 7, LANWAN, Citrix, remedy or heat, Cisco, and any electronic medical records support such as Meditech, Epic, Allscripts or Cerner. Not all of these requirements are must haves, but the more exposure the better. What is most important in this role is that the individual has an exceptional ability to communicate, exhibit patience, and lead by positive example.