IT Infrastructure Senior Manager recruitment

Position - IT Infrastructure Operations Senior Manager for Asia

Reporting to the IT Director

The Infrastructure Operations Senior Manager, Information Technology, Asia will be based in Singapore and will have overall responsibility for the deployment, operation, and maintenance of the IT infrastructure and operations platform that support the organization  in Asia which includes China, Hong Kong, Macau, Taiwan, South Korea and Singapore. The person will provide the day-to-day hands-on leadership in ensuring that the IT platforms operate in accordance with service levels acceptable to both internal and external clients. He / She will plan and monitor, and through direct reports, execute the daily tasks in a dynamic, fast paced, business critical, and geographically dispersed computing environment. In addition, the incumbent will also act as the overall technical lead on all initiatives and projects pertaining to organization’s IT infrastructure and operations.

Roles and Responsibilities

• Maintaining IT infrastructure availability on a daily basis, proactive troubleshooting of issues, and taking immediate action to fix problems and minimizing system downtime.

• By leveraging the IT Service Center, serve as the focal point of IT problem resolution and escalation. Ensuring that resolutions or workarounds are provided in a timely manner.

• In collaboration with the regional IT team, ensuring that the infrastructure and operations environment are in line with the regional and global set up relative to information systems integrity, security, backup, disaster recoverability,  business continuity, etc…

• Ensuring that documentation for all procedures within the support area are kept up-to-date.

• Negotiating service levels, licensing agreements, technology upgrades, and equipment acquisitions with IT support vendors and partners in collaboration with the regional IT team.

• Project management and ownership of relevant IT infrastructure / operations projects and initiatives. Driving and delivering infrastructure projects on budget / on schedule, and in collaboration with the APAC Regional teams.

• Reviewing and optimizing systems configurations to comply with IT Audit / SOX requirements and APAC IT Control Narratives.

• Providing support and technical input to the regional IT leadership in formulating and executing the company’s tactical / strategic IT plans.

Primary Duties

• Support and maintain organization’s geographically dispersed IT environment of PCs, Windows/Exchange/Database/Web servers, voice systems, peripherals, networking devices, communications, audio visual equipment, etc…

• Provide technical expertise in the evaluation, selection, implementation, operation, and maintenance of the IT infrastructure and operational platforms.

• Establish and improve on IT Service Delivery and Support Processes in order to maintain the high standard of the day-to-day operation.

• Ensure proper documentation of all infrastructure components and operation processes; provide regular or ad hoc reports on the infrastructure and operations situation, including monthly progress and status report, supplementary documentation, technical services report, performance/fault analysis report as requested.

• Ensure the observance of security and safety policies among the infrastructure and operations team, as well as with the general user community.

• Ensure near 24 x 7 x 365 availability of the production systems, network, and other IT platforms.

• Assure adherence to budgets, operational SLA’s, work plans and compliance requirements.

• Lead the Asia IT Infrastructure Operations team by example and with a ‘hands on’ approach.

• Provide leadership and motivate the Asia Infrastructure and Operations team to achieve target service levels and internal operational efficiencies

• Hire and mentor staff; perform resource planning for the Asia IT Infrastructure and Operations team.

• Complete performance and development plans and evaluations with staff.

Interested candidates please mail your resume to smita.dash@blueps.asia or call us at +852 3753 7579 for a discussion.