IT Intern Job in Alpharetta 30004, Georgia US

DO NOT APPLY FOR THIS POSITION UNLESS YOU ARE A STUDENT PURSUING A BACHELORS DEGREE IN COMPUTER SCIENCE OR A RELATED DISCIPLINE. 

 

 

 

ROLE SUMMARY:

Provide end-user IT support to Lonza employees residing at the Alpharetta office and manufacturing site, and remote (home office) users.

 

PRIMARY ROLE RESPONSIBILITIES:

Assist users with day-to-day operation of their desktop and/or laptop personal computer and all associated peripherals (printers, scanners, etc.)

 

Assist users with installing and using standard, office-type productivity applications.

 

Provide basic computer hardware setup, installation and minor repair activities.

 

Use the company-wide Help Desk tracking and reporting system to enter, view, edit and close individual support request tickets.

 

Assist local IT staff members in basic activities to install, support and maintain the Local Area Network (LAN), phone system (PBX) and associated computer systems (servers), as necessary.

 

Work with IT staff members (locally and remotely) to provide a complete service and support operation for other Lonza employees in off-site locations.

 

QUALITY RESPONSIBILITY:

The ability to work with others in a team environment to accomplish technical support duties for a variety of users, systems and applications, while providing excellent customer service to end-users.

 

SAFETY RESPONSIBILITY:

Is knowledgeable and complies with all pertinent safety policies, rules and regulations.

 

JOB SCOPE:

This is a paid intern position. Internship will be in effect while individual is pursuing a bachelor degree in computer science or related discipline. Twenty (20) hours MINIMUM per 5-day (Monday-Friday) work week, up to Twenty-Four (24) hours MAXIMUM, during the hours of 7:00AM and 5:00PM. Some flexibility may be possible in consideration of school schedules. The ideal candidate will work 8 hours a day, 3 days a week.

 

WORK CONDITIONS:

Office Environment Travel may be required.

SKILL REQUIREMENTS:

2-3 years hands-on experience with PC hardware and peripherals. A demonstrated working knowledge of Microsoft Windows operating systems. A basic understanding and some experience with installing, using and supporting PC-based applications, specifically Microsoft Office suite (Word, Excel, etc.) and other business-type applications. The following additional abilities would be considered a benefit to the position: Advanced troubleshooting skills and/or experience in a Help Desk environment supporting business users. Knowledge and experience with Ethernet and TCP/IP networking. Knowledge and experience with Microsoft Windows Server 2003/2008 in an Active Directory environment.


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