IT Manager Job in Colorado Springs 80919, Colorado Us
Passionate about People.. . .
. . .. . .Passionate about Customers.
When considering a career with Stellar Restaurant Solutions you know that you will be joining a state of the art call center servicing the restaurant industry. Our vision statement "Passionate about people. . . Passionate about customers" is a reflection of how we treat our people, our clients and our guests, and we are looking for people share the same passion. We recognize that our successes would not be possible without the hard work and dedication of our employees, so whether you are seeking a management or entry level position know that we are committed to your success.
Working at Stellar:
Stellar practices Open Book Management (OBM); a management philosophy that gets employees to think and act like business owners. OBM has helped thousands of organizations dramatically improve not only their financial performance, but their corporate cultures as well. OBM fosters extraordinary business results, engages employees and rewards achievement.
Through OBM, all Stellar employees know exactly what they contribute, and how they depend on one another to be successful.
Our people understand the dynamics of the business they operate in and in turn understand how they contribute to the success of our business. A critical success factor of OBM is the assessment of decisions and how they impact on our key stakeholders: Our Clients, Our Shareholders, Our Client's Customers and Our Employees. Stellar employees enjoy a supportive environment, opportunities for personal and professional growth, and the opportunity to help Stellar become a leader in our field.
Job Summary:
The IT Manager assumes responsibility for the structure, organization, maintenance and improvement of an IT operational and secure work environment for the Restaurant Support Center. This position has two PT Support personnel as direct reports.
Responsibilities:
• Install, manage and maintain the network and telephony (cloud based) infrastructure.
• Document and implement installation and maintenance procedures for the network.
• Measure network performance, intervene in case of problems and update the emergency plan for critical network problems.
• Manage and deploy continuous network improvement projects.
• Manage the Windows Network Environment including Active Directory and DNS.
• Manage the back-up strategy and flow of operations.
• Provide level 1, 2 and 3 desktop support.
• Manage the security system.
• Manage PCI DSS security procedures, scans and audits.
• Participates in the network architecture definition/redundancy.
• Establish a Home Based Call Center Agent IT infrastructure.
• Serve as facilitator for new client's phone line porting schedule.
• Manage all ongoing IT projects.
• Substantial exposure to hardware platforms, enterprise software applications, and outsourced systems.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
Experience/Knowledge:
• Bachelors Degree in Information technology a big plus
• Min. 5 years experience in network administration and desktop support.
• Minimum 3 Years of Telephony experience.
Skills:
• Citrix (Home based work force)
• IP Based Telephony (inContact a plus)
• Physical Network Experience -- Switching, Firewall, Etc
• Physical Cable Wiring
• Project Management
• Active Directory, DNS, Windows networking background
• Windows and Linux Server Implementation and management
• PCI DSS Compliance IT requirements
Please send a resume and cover letter to rdyerly@stellarrs.com
LOCAL CANDIDATES ONLY