IT Manager Job in San Jose, California US
IT Manager
Would you enjoy working for THE Worldwide leader in rare resources that improve products and processes that the world uses and touches everyday? My client is a $3.5B company with over 3300 Pending trademarks, 800+ Patents, is in 47 Countries with over 116 locations and grew over 57% last quarter! They employ the best of Breed professionals around the globe. We are looking for a seasoned IT Manager, ideally with global experience, possible travel, who is passionate about utilizing technology to advance, streamline and automate the Business processes. Client is a brand new MS Dynamics client, so strong manufacturing ERP experience is very helfpul. You will be supporting and interfacing with Global nationalities and personalities, must possess excellent communication skills. Any Bilingual/Trilingual Individuals (Spanish/French) highly encouraged to apply. A degree is required. Client will provide a full relocation package which includes Temporary housing, house hunting, relo allowance (Typically 1 month salary) relo of household goods/items, Etc. If you are willing to work in San Jose, CA., Possess the above and below skills and attributes, we welcome an opportunity to speak confidentially with you ASAP. Formal Spec's: POSITION TITLE IT Manager ) Exempt REPORTS TO (position) LOCATION San Jose,CA JOB SUMMARY/PURPOSE Responsible for managing all IT functions, assets, and services provided to the businesses. Responsible for maintenance, deployment, and safeguarding of all and standards and IT assets related to infrastructure, applications, data, and critical business information. Direct participation in performing audits, evaluating IT systems, data, and infrastructures, annual budgeting cycles, ad hoc projects and analysis; participate directly and lead in the implementation of new procedures (continuous improvements) and systems used within the operations. JOB SCOPE/DIMENSIONS This position will be responsible for managing all IT operations Five direct reports. Specify percentage of domestic travel required: approx. 30% Specify percentage of international travel required: none KEY TASKS AND RESPONSIBILITIES Networking: Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure. Implements network security at the level as established by corporate Security Director. Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary. Oversees the administration of WAN. Telecommunication: Manages and develops upgrades to the company's telephone system at the NAFM level. Oversees all telephone changes, including routing for seating assignments. Training Maintenance: Oversees the administration and maintenance of computer stations and software for company training programs and provide additional support if necessary. Insures proper administration and upkeep of software hardware training programs. Internal Systems: Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. Works with project teams to help implement Internal Systems. Help Desk Administration: Oversees all help desk activities at the NAFM level. Responds to escalated help desk issues. Oversees the administration and maintenance of our tracking software. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Asset Management: Builds and maintains vendor relationships and manages the purchase of hardware and software products. Manages the purchasing of all software, hardware and other IT supplies at the regional level. Ensures that company assets are maintained responsibly. Other Important Functions ndash; ORGANIZATIONAL RESPONSIBILITIES Innovator Development: Conducts effective performance evaluations and mentors those with less experience through formal channels. Helps team execute career development plans. Seeks and participates in development opportunities above and beyond training required Trains other innovators and clients through both formal and informal training programs encourages more junior Innovators to take responsibility for their development within the company. Challenges fellow Innovators to progress toward their professional development goals. Internal Operations: Suggests areas for improvement in internal processes along with possible solutions. Leads internal teams/task forces Approves team members time and expense reports in a conscientious and timely manner. Reviews the status reports of team members and addresses issues as appropriate. Complies with and helps to enforce standard policies and procedures JOB SPECIFICATIONS, PROFESSIONAL QUALITIES COMPETENCIES Education and Experience Minimum Requirements: Education: Bachelorrsquo;s degree in IT or equivalent from accredited University or College. Masterrsquo;s in same field preferred. Certificates, Licenses, or Registrations: Thorough understanding of Microsoft, Sun Systems/IBM. Language Skills: Fluent English. Spanish and French a plus. Computer Skills: Excellent MS Office: Excel, Access, Word, PowerPoint. Experience as Super-user or equivalent of ERP software in a manufacturing environment; experience with MS Dynamics a plus. Working knowledge of Magnitude (or equivalent). Related Work Experience: Minimum of 6 years performing similar primary duties responsibilities (as above). Technical Minimum Requirements: Lotus Notes, including administration of users, supporting remote users, supporting servers, etc. Microsoft Office Professional installation, configuration, use, and support Microsoft Windows, all versions, including server Symantec GHOST Norton Antivirus, Corporate Edition Various protocols, including IPX and TCP/IP Advanced network troubleshooting Various network devices, including switches, hubs, routers, media converters, cabling, etc. Various printers, print servers, etc. Good working understanding of telephone switch (PBXrsquo;s and VOIP) Working knowledge and experience of ERP implementations and other major distributed systems (CRM, TA systems, etc.) Demonstrated project management skills Professional Qualities: Leadership: Challenges others to develop as leaders while serving as a role model and mentor. Manages the development of team by ensuring, when possible, that project tasks are in line with their career interests. Inspires coworkers to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively. Remains on the forefront of emerging industry practices. Teamwork: Consistently acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential. Motivates team to work together in the most efficient manner. Keeps track of lessons learned and shares those lessons with team members. Mitigates team conflict and communication problems. Plans and facilitates regular team activities outside of the office. Client Management: Manages day-to-day internal client interaction. Sets and manages internal client expectations. Communicates effectively with internal clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase internal client satisfaction and deepen client relationships. Core Competencies: Management: Initiates and implements improvements in all areas of IT responsibility. Serves as main point of contact on all IT-related matters for the office assigned. Responds/acts on upper-management direction. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management. Working Manager: Hands-on manager that is able to take on task directly as well as balance with rational delegation of subordinates. Gets thing done. Decision Making: Given the significant q