IT Program Manager Job in Not Specified, Maryland US
IT Program Manager
Specific Job Description The candidate manager is responsible for the resolution of network issues that either span multiple regions or whose resolution has a global impact on the network. The manager will concentrate on the development of proactive approaches to avoid issues and the identification of root causes, and the resolution, of recurring incidents. He/She shall keep current on emerging technologies, recommend architecture and technical improvements, and process improvements. The manager shall be responsible for, at a minimum, assessing enterprise-wide network performance, ITIL process deployment and execution, training management; Enterprise software hardware management to include maintaining the official sw/hw configuration baseline; Enterprise operations security; Enterprise remote access support; Disaster recovery and COOP support; and work together with DISA support personnel on operational and new development efforts. In addition, the candidate shall lead all enterprise-related activities to ensure a seamless transition of customer sites from the current environment to the Contractor services covered by this Task Order. The manager shall have extensive experience in successfully managing and operating on a global basis, with multiple sites under the contractual requirements of a performance based contract with Acceptable Levels of Performance (ALP's) or Service Level Agreements (SLA's). The manager will be responsible coordinating with other senior leaders and government representatives and is accountable for the execution and delivery of the required Contract Data Requirements List (CDRL's) and proper documentation relevant to the Enterprise OM activities. He/She shall have experience and is familiar with maintaining both a SIPRNET and NIPRNET and the associate security policies and procedures of protecting sensitive data. Standard Job Description Responsible for ensuring that customer needs are satisfied through managing and coordinating specific informational technology deliverables; the overall program/project plan, budget, structure, schedule and staffing requirement. Manages company and third party vendors as well as assure that an integrated software and hardware solution is provided to meet customer's need. May include responsibility for technical development. At the higher level, incumbents are instrumental in overall planning and selling of services. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.