Essential Duties Responsibilities1. Leads quality assurance projects and teams, and consults with IT management, staff and internal clients throughout the QA project life cycle utilizing advanced problem-solving assistance tools.2. Provides technical consultative assistance to management and client areas to ensure the development and implementation of quality IT systems and software, and works with IT management, staff and internal clients throughout the project life cycle.3. Analyzes, develops and implements new or modified quality assurance procedures and processes, test plans, test scripts, and applications/systems for assessing the quality of delivered application software and systems across multiple computing environments.4. Develops metrics for assessing the quality of delivered application software or systems and analyzes trends, researches anomalies and summarizes findings for business process owners.5. Analyzes metrics and data from applicable systems to identify the most complex quality assurance issues.6. Recommends process improvements and works with process owners to determine and manage implementation strategy and roll-out when process improvements are required.7. Participates in the identification and implementation planning of new QA software.8. Stays up to date on trends and developments within functional area of expertise and the insurance industry.9. May focus on software testing ensuring successful testing of releases and programs.

May perform additional duties as assigned.

Reporting RelationshipManager or above

Skills, Knowledge Abilities 1. Full technical knowledge of automated testing and modeling tools, change management and test case generation techniques as well as business processes and ability to apply continuous process improvement and quality assurance methodologies effectively.2. Proven knowledge of client area's functions and systems.3. Advanced knowelge of software and hardware systems and a solid understanding of the potential use of technology solutions in a business environment.4. Strong analytical skills and detail orientation.5. Senior level knowledge of the project management life cycle and project management tools.6. Strong verbal and written communication skills with the ability to effectively interact with internal and external business partners.7. Ability to lead teams on short-term projects.8. Advanced computer skills including Microsoft Office Suite and other business related software systems along with the ability to learn new systems applications quickly.

Education Experience1. Bachelors Degree in Computer Science, or related discipline, or equivalent work experience.2. Typically a minimum of seven years experience in systems analysis, programming and quality assurance project management including prior software testing experience.3. Applicable professional certifications preferred.