IT Service Del Mgr (SDM) I Job in Anaheim, California US
IT Service Del Mgr (SDM) I
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. The Service Delivery Manager is responsible for the overall quality of service delivery of an implementation/ongoing client. May perform one or more of the following: Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership Oversee the day-to-day implementation and operational aspects of the client relationship Develop strategy needed to achieve agreed upon service levels Manage the setup and delivery of services Work with the client to manage priorities and expectations Manage the requirements definition process and ensure that system specifications accurately reflect client requirements Build effective liaisons to manage the transition from implementation to ongoing client delivery Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise Manage finances for the account, including invoice creation, timely receipt of client payments, and other PL responsibilities Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Normally manages the activities of professional individual contributors and/or subordinate supervisors. In some instances this manager may be responsible for a functional area and not have any subordinate employees. Qualifications: Desktop / EUC experience including leadership of team of Desktop Engineers. Ability as well to be a member of the Desktop/EUC technical team when required. Technical knowledge of MS Windows and Apple operating systems. Hospitality/Resort/Theme Park/Retail experience preferred. These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business. ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com . .