IT Service Delievery Manager recruitment
*Provide Service Delivery Management support for all external and internal services, ensuring service availability is maximized, liaise with key functional groups in support of the Live services
*Engage with the Service Management team and Head of Service Management on a daily basis
*Attend regular Service Management driven meetings to remain current and integrated within Service Delivery Management and ITSD
*Ensure the IT Service Delivery Director is kept fully appraised of any significant issues
*Provide input and support to Audit Announcements relevant to Service Management raised both internally and by the Federal Reserve Bank of New York
*Ensure Vendors are delivering against documented Service Levels and management results and action plans accordingly.
*Provide input to the Vendor Management Framework, review all approved US vendors on an annual basis to ensure support and delivery is appropriate
*Become the primary Service Delivery Management contact for Critical Situations, managing Vendors and teams in the event of Major Incidents
*Provide general support for Service Management strategy
*Support the processes and procedures required for service continuity both in Live running and test scenarios
*Liaise with IBM, Traiana, SWIFT and other primary providers to build effective day to day relationships to ensure smooth running of all services across all platforms