IT Service Delivery Manager

Security Clearance: Top Secret eligible

Required Skills

The candidate must have considerable experience in the IT Service Delivery field.
* Experience briefing to upper level management, customer stakeholders, and to end-users.
* Have demonstrated experience working in a medium to large government enterprise using ITIL practices
* Be proficient using MS Office suite including MS Project and MS Visio.
a. No less than ITIL V3 Level 1 Certification.
b. Be Six Sigma Black Belt certified

Specific Job Description

The PMs/SDMs will provide the following type of support:

* Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
* Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews; and escalating functional, quality, timeline issues appropriately.
* Track key project milestones and adjust project plans and/or resources to meet the needs of customers.
* Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
* Assist the Program Manager and Chief Technology Architect in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
* Manage human resources for project performance (e.g., hiring, performance management).
* Manage one or more cross-functional projects of medium to high complexity

Desired Skills

a. Demonstrated experience providing high-quality service in a complex, medium to large IT Infrastructure program environment based on incentivized SLAs/performance standards.
b. Demonstrated experience providing high-quality service during complex, medium to large IT Infrastructure Government infrastructure transitions.
c. Demonstrated experience providing high-quality service in a complex, medium to large IT Infrastructure program environment based on incentivized SLAs/performance standards.
d. Be a Microsoft Certified IT Professional (MCITP)
e. Be Project Management Professional Certified

A Total Value package.

There is much to be said about the Lockheed Martin Total Value package. Part of the package involves a commitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance, Quality People, Recognition, Learning and Development, Internal Career Mobility, Competitive Pay, Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations, Telecommuting, Tuition Assistance, Employee Assistance Program, Fitness Centers, Birth/Adoption Leave, Domestic Partner Benefits, Adoption Assistance.

At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.

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Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.

An Equal Opportunity Employer.

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