IT Service Desk Manager – Coutts IT recruitment

We offer clients a range of products and services covering sophisticated investment products together with expertise in trust and fiduciary services and UK tax and banking services. Coutts commercial banking arm also provides full banking service to UK businesses.

The first Coutts Co regional office to be opened was Eton in 1961. Today, Coutts Co has regional offices in 23 other locations around the UK.

We are looking for a strong candidate to deliver a reliable efficient IT service desk for all UK based Coutts Co / Adam Co systems users.

You will develop a comprehensive understanding of the business processes within Wealth and manage a team of Business Application Support Managers to provide first level user support, training and advice on banking applications especially Avaloq and AIMS.

You will also take responsibility for risk management ensuring that appropriate policies and procedures are followed for all technology responsibilities, as well as implementing effective controls over processes and that the reputation and financial robustness is protected.

From a people perspective you will undertake responsibility for planning, developing and implementing the necessary skill base for team, co-ordinating performance management activity.

Skills, Technical Knowledge Experience

Build a detailed knowledge of the Avaloq core banking platform including, but not limited to:

In return we offer an excellent employee salary and benefit programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.