IT Service Desk Technician
IT Service Desk Technician - Security+ Required
This position is responsible for the Desktop Support for the Navy/Marine Corps contract. Provide hardware and software support for the Navy/Marine Corps computer systems, peripherals, and printing devices. Ability to install, configure and troubleshoot various software and hardware. Maintain servers and local Microsoft Windows systems. Capable of Creating and maintaining user accounts. Troubleshoot network connectivity issues on Dell workstations and laptops. Perform system administration services to include file servers, blackberry users, LAN/WAN, active directory, and exchange accounts. Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy ticketing system) as appropriate and track calls. Monitor Remedy queue for new call tickets, administer Windows XP accounts. Provide local and remote desk support. Provide excellent customer service.