IT Service Management (ITSM)
Position Description:
Why make a move to FICO? At FICO, you can advance your career within one of the fastest-growing fields in technology today - analytics. With our industry leading credit scores and other solutions, FICO is the leader in predictive analytics for banking, insurance, retail and healthcare. Our ability to driver smarter decisions is driving some of the world’s leading companies to a new level of analytics-fuelled success. Our success is founded on really talented people – just like you – who enjoy:
Innovation – change the game for us and for our clients around the world
Teamwork – lead and learn from the very best in your field
High Performance – challenge yourself and reap the rewards of delivering results
Opportunity – grow with a global company that develops talent
Roles/Responsibilities:
We are seeking a highly skilled and adaptable engineer with a passion for IT Service Management and providing quality, IT focused, systems to our customers.
This position will:
• Aid in redeployment and ongoing administration of HP uCMDB.
• Become the primary HP Service Manager tailoring resource at FICO.
• Manage the IT Enterprise Management suite of tools including monitoring, backups, patching, upgrades, development and enhancement of new features.
• Have a desire to stretch beyond Service Management space to event management systems and datacenter orchestration.
• Be comfortable and well-spoken doing presentations in front of medium sized meeting groups.
• Provide enterprise level reporting to management and executive teams.
• Participate in 24x7 on-call schedule with the rest of the team in support of the Monitoring and Service Management tool sets.
Qualifications:
Experience/Qualifications:
Requirements:
• B.S. or B.A. in (MIS) Management Information Systems, Computer Science, related field or equivalent work experience.
• Minimum 3 years of experience in IT monitoring or Service Management roles.
• Experience in systems management in a heterogeneous server environment.
• Experience with ITIL processes or other IT Operations frameworks.
• Familiarity with architecture, design, components and structure of a CMS (CMDB).
• Experience leading training/presentations for small/medium sized groups.
Additional Skills:
• ITIL Certification(s)
• Experience in HP uCMDB, TQL Creation and application mapping.
• Experience in tailoring of HP Service Manager or familiarity with application customization based on customer need.
• Experience with server monitoring and discovery protocols. Specifically WMI and SNMP
• Experience with Enterprise Monitoring systems including Tivoli Netcool, Solarwinds Network Performance Monitor, Microsoft System Center Operations Manager (SCOM), Keynote
•Experience with scripting technologies is a plus; specifically JavaScript and Python.
FICO is an Equal Employment Opportunity Employer that values the strength diversity brings to the workplace.
FICO is not able to sponsor or transfer H-1B visa petitions or provide “green card” sponsorship for this position at this time.
If you’re ready to make a smart career decision, please go to www.fico.com/careers apply to job opening #6354.
Reference ID:6354
Click here to learn more about FICO.
Length: 3:06 min
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